Data Entry Customer Service

Vania Catarino

*** ***** **., **** **********, NY 11779 ********@***.*** 631-***-****

QUALIFICATIONS SUMMARY

Administrative support professional experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident in interaction with individuals of all levels. Detail-oriented and resourceful in completing all job duties; able to multi-task effectively. Capabilities included:

• Appointment scheduling.

• Answer multi-line telephone to screen, forward and take messages.

• Assemble charts for new clients, including obtaining all previous visits records.

• Hear and resolve complaints/orders from customers, clients, and public.

Employmet History

Suffolk Concrete Inc/ Suffolk Concrete Construction Inc, Medford, NY March 2014-Oct 2021

Schedule Appointments, telephone and e-mail service

Process In-House Payroll, Invoicing, Pay bills, daily data entry

Schedule material, etc. delivery for jobsites

DCAP Family Insurance Brokerage Inc, Medford, NY 2010-2015

Responsibilities include processing new and renewal insurance policies for individuals with companies including personal and commercial auto.

Remarketed all expiring policies and followed up with customers

Responsible for office management which included day to day operations such as answering client questions, daily banking, ordering supplies and general upkeep of the office.

In addition to insurance related duties, also prepared individual income tax returns and write-up.

Ali C. Kurtmer, CPA- Farmingville, NY 2003-2010

• Schedule Appointments, telephone and e-mail service

• Set up new clients on computer and on paper

• Filing and data entry (write –up, invoices, bank statements, cash receipts)

• Process & e-file Individual Income Tax Returns

Process Payroll (after-the-fact, and Paychecks), familiar with NJ payroll

Coordinate duties for other employees

Education

Sachem North High School-Lake Ronkonkoma, NY 2001

Suffolk County Community College-Selden, NY 2011

Accounting Degree -ACCT-AAS

Other

Portuguese & Spanish speaking

Proficient in Quickbooks, Word, Excel, Drake Tax

Extremely organized and detail oriented.

References are available upon request.

Notary Public, NY State, Suffolk County

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