Customer Care Contract Analyst

Cyrilla Black

Phone: 609-***-****

Email:***********@*****.***

EXPERIENCE

Envoy Solutions Glenview, IL

Sr. Cost Administrator 7/2022-Present

Analyze and review price files provided from Supplier/Vendors into AS/400.

Monitor expiring contracts and contact buyers for new contract details.

Accurately fill out Excel spreadsheets for vendor cost updates and MSRP list prices ensuring changes are loaded in

the ERP system ahead of announced dates.

Work diligently with the Cost Manager, Category Directors, and Buyers to verify, implement and change costs accordingly.

Audit Supplier costs loaded in the ERP system to ensure Sales and Purchase Order accuracy.

Research and resolve inquiries from Sales, Category, Procurement, and Pricing teams.

Review and process reconciliations

Avantor Bridgeport, NJ

Pricing Analyst 2013- 7/2022

§ Work independently under supervision to provide analysis, insight, and recommendations by synthesizing information for various product categories and geographies by using competitive analysis and leveraging knowledge of the product portfolio.

§ Manage pricing process for the sales team including accessing, approving, and loading all pricing requests for contractual and non-contractual customers.

§ Priced out price files for PPE products, JT Baker Hydraulic acids, sterile syringe filters, antimicrobial soaps, lotion skin cleansers, centrifuge tubes, lab coats, pipet tips, glassware, and equipment.

§ Provide support and make recommendations to regional sales managers and sales representatives regarding contracts, pricing, quoting, and reporting.

§ Manage specific key accounts in their entirety including customer communications, audits, pricing executions, and RFP’s.

§ Support the SOX initiatives, specifically with monitoring and auditing routine price changes, uniform pricing requirements and other key terms and conditions required.

§ Evaluate existing contracts for compliance issues and implement updates.

§ Review and interpret contract provisions to achieve cost efficiencies and reductions.

§ Serve as a primary liaison when problems and issues arise and escalate to upper management when necessary.

AmerisourceBergen Corporation Thorofare, NJ

Contract Analyst I 10/2007 to 2/2013

Responsible for timely updates of all contract pricing and membership information into the contract management database called MetaStorm.

§ Resolve invoice inaccuracies.

§ Maintained exception reports that analyze pricing and membership information and provide analysis

§ Developed quarterly scorecards to ensure outstanding business relationships with assigned accounts.

§ Facilitated monthly status conference calls with customers to review current/pending contract issues.

§ Determined customer risk factors and resolved customer/project issues, escalating when necessary.

§ Conducted business review conference calls with customers to improve relationships and processes.

§ Generated and maintained various SAP data performance reports to ensure data activity is flowing accurately.

Bally Technologies Egg Harbor Township, NJ

Customer Care Analyst 10/2006-10/2007

Improved company performance by surveying customers and analyzing results with teams.

Collected survey data to prepare monthly and quarterly status result to Executive Management teams in various distributions.

Followed up with customers on both resolved and resolved tickets.

Worked with service teams to identify problem areas with customer accounts in order to improve service.

Proposed enhancements to IS teams in order to improve reporting results.

Traveled remotely and participated in assisting service teams with materials for conferences.

EDUCATION

CHI Institute, Broomall, PA

Associate of Science in Computer Networking w/Business Administration

Ashford University, Clinton, IA

Bachelors of Science in Organizational Management w/ Concentration in Computer Science

TECHNICAL SKILLS

Hardware: Windows PC, Copiers, Printers and Fax machines

Operating Systems & Software: Windows XP, AS/400, Vista, Windows 7, SAP, Tableau, Qlikview, Power BI

Applications: Microsoft Office Suite (Word, Excel, Access, Powerpoint)

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