Service Representative Guidance Counselor

Ronald G. Velasquez, M.A. Ed.

Address: *** ***** ******* ******, ********, CA 91103

Tel # 626-***-****

E-mail: aduw0w@r.postjobfree.com

Education

M.A. Educational Psychology (2009) University of the Philippines (Website: upd.edu.ph) Diploma Program for Culinary Arts (2010) Global Academy for Culinary and Hospitality, Philippines (Website: globalacademyph.com)

B.S. Psychology (1991) St. Joseph’s College, Philippines (Website: www.sjcqc.edu.ph) Work Experience

Behavior Technician, Part-time (September 2022-Present) Aces (Comprehensive Educational Services, Inc.) Website: acesaba.com Support Case Supervisor to implement a personalized plan for client with autism spectrum disorder on maximizing their full potential; respond effectively to different situation common among clients; use behavioral redirectional techniques by reinforcing positive behavior, track client progress.

Office Manager (July 2010-September 2022)

Super Sal of America, LLC (17630 Ventura Blvd, Encino, CA 91316; Tel # 818-***-****; Website: supersalmarket.com)

Administrative functions include pricing and inventory of merchandize; preparation of statements for bookkeeper; management of employees’ and general manager’s concerns; coordination between head office and store location; and implementation of special projects. Guidance Counselor (1995 – 2010)

La Salle Green Hills, Philippines (Website: lsgh.edu.ph) Interview and consultation with students and their significant others; career counseling; college placement; special counseling sessions with students with learning and behavioral difficulties; address familial, social, academic, personal and spiritual concerns of students; design, implementation and monitoring of intervention plans; administration and interpretation of standardized tests; formulation, implementation and evaluation of class guidance and training programs; moderatorship of school organizations; and records and office management. Customer Service Specialist (1994-1995)

SkyCable, Philippines (Website: mysky.com.ph)

Resolve customer concerns; attend to walk-in and phone-in clients; organize client records, train in-coming Customer Service Specialists.

Customer Service Representative (1992-1994)

Pocketbell, Philippines (defunct)

Resolve customer concerns; attend to walk-in, phone-in and location visit of clients; document client transactions.

Current Volunteer Work

Assumption of the Blessed Virgin Mary Parish, Pasadena, CA Huntington Hospital, Pasadena, CA

St Philip the Apostle Parish, Pasadena, CA

Union Station Homeless Station, Pasadena, CA

Skills

Counseling, training, English proficiency, cooking, driving, computer literacy, administrative work; planning and organization of activities and events Research

Master’s Thesis: “Bullying and Home and School Environments” (2009) Accepted for Conference Presentation:

● George Gerbner Conference on Communication, Conflict and Aggression in Budapest, Hungary (May 28-29, 2010)

● Second International Conference on Bullying and the Abuse of Power: from Playground to International Relations in Prague, Czech Republic (November 8-10, 2010)

● Poster presentation format at the International School Psychology Association Conference in Dublin, Ireland (July 20-24, 2010)

Actual Presentation:

● 20th Annual Conference for National Association for Multicultural Education on November 3-6, 2010 in Las Vegas

Publication:

● La Salle Educational Forum, La Salle Green Hills, Philippines (2010)

● Paulinian Compass, St. Paul University Manila, Philippines (2010)

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