Language: English & Kiswahili

PROFILE

I’m effective team player and a person with a

strong self-drive, excellent interpersonal,

communication skills and good leadership

abilities. I can perform under minimal

supervision and work well even under

pressure.

CAREER OBJECTIVES:

To pursue my counseling skills to the highest

level possible and always to try to be at

competitive edge as the professional demands.

EXTRA SKILLS

Marketing skills.

Customer Service Skills.

Sales Skills.

Good Business Acumen.

HOBBIES

Swimming

Travelling

Making friends

Reading Novels

Driving

Communication skills

Computer Skills:

Windows

Ms- Dos

Ms – Word

Ms- Access

Ms- Ms- Powerpoint Excel

March 2016 – March 2020

Metropol Credit Reference Bureau

Position; Customer Experience Officer

Worked in a call Centre

Responsibilities

Answer inbound calls and respond to customer’s emails and social media queries.

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors/ relevant department

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Handling customers filed dispute

Conducting a customer experience research, meant for ISO9001 implementation

April 2020- To July 2022

Metropol Credit Reference Bureau

Position; Business Researcher

Working under Metropol TV department as a business researcher.

Responsibilities

Team Leader

• Investigating business activity and legal form

• Assigning SIC and NAICS codes as per the activities

• Analyzing published data and statistics.

• Evaluating past and current financial performance.

• Contacting the company officials or visits to collect confidential information.

• Assessing future trends

• Collecting, assimilating and interpreting data.

Elizabeth

Wairimu

Mwaura

Kenyan C i t i zen

SKILLS

WORK EXPERIENCE

072*-***-***, 073*-******

www.linkedin.com/in/elizabeth

aduw0l@r.postjobfree.com, aduw0l@r.postjobfree.com

CONTACT

OTHER ACHIEVEMENTS

CERTIFICATE IN COMPUTER PACKAGES

MAGTECH COMPUTER COLLEGE

2001

Obtained a certificate packages in the following fields; KENYA CERTIFICATE OF SECONDARY

EDUCATION KITENGELA VINEYARD ACADEMY

1998—2001

Obtained a certificate of Kenya Secondary Education (KCSE) LIVERPOOL VOLUNTARY COUNSELING AND

TESTING HOME BASED CARE TESTING AND

COUSELING

JUNE 2010–AUGUST 2013

Responsibilities

DIPLOMA IN BUSINESS ADMINISTRATION

NAIROBI INSTITUTE OF BUSINESS STUDIES.

2002 – 2004

Obtained a diploma in Business Administration.

EDUCATION

Worked with Liverpool VCT

care centre (mobile HTC

service)

Voluntarily worked with S.T.C

Casino as a HTC Counselor

and in DTC department

Attending Networking

meetings in Kenyatta National

Hospital

Attending supervision in S.T.C

Casino

Voluntarily worked with New

Start H.I.V Services: from

November 2006 to Feb 2007

Glory Driving School and

attained a driver’s license.

Introduction to micro-computers,

Windows,

Ms- Doc,

Ms – Word,

Ms- Access,

Ms- Powerpoint,

Ms- Excel

REFEREES

Dory Kade

Head of Industrial Research

Metropol Corporation Limited

+254-***-***-***

John Kibebo

Head of Metropol TV

Metropol Corporation Limited

+254-***-***-***

Cecilia Patrick

Nairobi City Council

+254-***-***-***

combines clinical services,

nursing care,

counselling

psycho-spiritual care,

social support.

It represents a continuum of care, from the

health facility to the community to the family

to the individual infected with HIV/AIDS, and

back again.

Contact this candidate