All Warehouse Customer Support
Resume:
Robert R Guerra
San Antonio, Texas 78221
***********@*****.***
Warehouse Operations Manager
Astro Loop Cold Storage
**/**/****-**/**/2022
Dillard McCollum High School class of 1991
Responsible for following all company policies and procedures to set the right example for the rest of the warehouse population.
Directed interviewing, hiring, training, disciplining, firing,KPI, inventory control, purchasing. material management, material distribution, route management. dispatching, routing, P&L, financial management, coordinating customers deliveries, shipping, receiving, order selecting, loading, unloading work assignment, team scheduling, verifying daily attendance, vacation etc.
Provided an environment and climate of positive human relations including fair and equal treatment of all warehouse employees.
Organized a team of qualified employees.
Directed all warehouse/production members and their activities for assigned area/shift in execution of production and/or storage.
Maintained a neat, orderly storage/production facility to reflect efficiency, organization, cleanliness and assuring compliance with all OSHA/Warehousing/production regulations.
Monitored the quality of product to ensure that it was of the required standard.
Ensured all product was to be packed in sufficient to meet production/customers requirements.
Monitored staffing levels to make necessary adjustments.
Trained employees in the packing process and maintained a safe and efficient environment.
Reported food safety and quality to the warehouse owner’s.
Maintained and reviewed all necessary packing records.
Maintained inspection of labeling and packaging specifications.
Scheduled daily activities of production and packaging department. (I.E 3qnd 5 pounds of chorizo, tamales, pulled pork, fruit cup’s, fruit/vegetables trays, shredded lettuce/cabbage, Cole slaw, 5 and 10 pound bag’s of potatoes etc.)
Communicated all variances in packaging or quality to warehouse owner’s.
Ensured product allocation was correct and procedures were followed.
Ensured that product quality both received and shipped correctly.
Strong leadership skills with a proven ability in coaching and developing others in a fast pace environment.
Experience interacting with customers and delivering exceptional customer support including direct line of contact for issues and questions.
Strong written and verbal communication skills with the ability to interface with all levels of the organization.
Computer skills with a Windows based environment, Microsoft Office, Word, Excel, PowerPoint, Legacy,,EDMS, ERP, RF scanning system, Warehouse Management System (WMS), SAP.
Oversaw the day-to-day management of all hourly associates to ensure that all products are processed in a timely manner.
Directed the warehouse/production area’s in a manner to maximize to efficiency and minimize downtime.
Monitored daily warehouse/production goals and monitor performance to achieve goals.
Ensured all warehouse/production productivity requirements to meets or exceed all customers’ orders and maximize efficiency.
Trained all warehouse/production employees to follow the correct procedures and safe use of all warehouse equipment in handling. Storing, shipping, counting, receiving products.
Managed all outbound and inbound shipments are accurate and damage free
Monitored the inbound supply of material to ensure an accurate and timely receiving.
Organized the quality and timely delivery of products to the warehouse/production floor to support warehouse/production schedules and customers requirements.
Managed the daily load operations ensuring that all order selectors are accurately building outgoing shipments and all forklift operators are accurately placing product onto the right delivery trucks.
Directed deliveries as appropriate to promote time and labor.
Planed and assigned work for the mostefficient use of work force.
Study all warehouse/production schedules and estimate worker hour requirements for completion of job assignment.
Developed, implemented and maintained procedures that ensure on-time deliveries.
Monitored shipping reliability and drive continuous effort with transportation providers to achieve on-time performance above 99%.
Determined workflow and schedules process is effective and change to deliver all customers requirements.
Maintained accurate inventory transaction records including daily and end of the month physical cycle counts.
Investigated inventory issues such as quality control complaints, customer’s complaints and reason for out of date product
Achieved inventory records above 99%
Reviewed daily inventory records and reports.
Monitored inventory for slow moving/obsolete products
Compared inventory to office records and compute quantities from records as receiving or invoices for purpose of tracking products.
Verified clerical computation against physical count of stock goods then report errors in computation and report all discrepancies to warehouse owner.
Communicated on a daily basis with the warehouse owner concerning all warehouse operations.
Conducted performance review for the warehouse owner in a timely manner.
Coordinated the training for all warehouse employees with their assigned departments and ensure all warehouse employees are provided ongoing development coaching to improve performance.
Supported and encouraged an open door policy to ensure open line of communication with all employees
Worked with all warehouse /production employees to get to the point that they have the ability to deliver results year in and year out.
Taught, developed and motivated all employees to ensure them that they can manage all day-to-day decisions without any management intervention.
Prepared all work orders.
Completed all paperwork in accordance with all company policies and procedures.
Monitored all warehouse records and daily reports.
Worked with outside contractors to coordinate the maintenance of various pieces of equipment (i.e. refrigeration, sit-down forklift, stand-up forklift, pallet jacks, warehouse tugs, clamp pickers, dock doors, dock ramps maintenance of tractors and trailers, maintenance of grounds and building etc.)
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