CONSTANCE GRANT Saginaw, TX *****

817-***-****

aduvx8@r.postjobfree.com

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaboration

Customer Service

Self-motivated professional

Microsoft Office

Good listening skills

Decision Making

Data Entry

Responsible

Conflict Resolution

Organization and Time Management

Leadership

Sr. Detail Assistant • JCPenney

Haslet, TX • August 2020 to Current

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. Exhibited high energy and professionalism when dealing with clients and staff. Met customer call guidelines for service levels, handle time and productivity. Maintained up-to-date knowledge of product and service changes. Created and maintained detailed database to develop promotional sales. Warehouse Associate • WalMart Distribution Center

Fort Worth, TX • March 2020 to August 2020

Worked safely around moving machinery.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors. Cleaned and maintained warehouse in compliance with OSHA safety standards. Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles Performed inventory control, such as counting and stocking merchandise. Checked packages and merchandise for damage and notified vendors. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Shipped material and performed boxing, packing, labeling and preparation of related documents.

Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Labeled and accurately moved customer orders to meet shipment timetables and PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

minimize errors.

Child Nutrition Specialist • EMS-ISD

Saginaw, TX • September 2015 to April 2020

Inspected meals served for conformance to prescribed diets, palatability and appearance.

Assisted children in finding appropriate seating upon entrance to cafeteria. Performed height and weight measurements to obtain medical data needed to assess nutrition risk.

Developed and implemented action plans to improve nutrition deficiencies and excesses.

Assessed nutritional needs of participants to provide individual and family nutrition education.

Motivated staff to perform at peak efficiency and quality. Oversaw food preparation and monitored safety protocols. No Degree - Business Administration And Management • ITT-Tech Arlington, TX

EDUCATION