Administration, Management, Customer Service Support Specialist

Suzanne Davis 704-***-**** aduvwd@r.postjobfree.com

Obtain a full time position that allows me to utilize my administrative skills and customer service. Skills: Adaptability, Innovative and Organized. Good communication, Sales and Customer Service. Problem Solving, Research, Analysis and Microsoft Office Suite. Reserve at Catawba Creek Townhomes - Property Manager 2018 –present

• One person office, Manage all office work and handle all complaints. Coordinate weekly agendas and meetings. Compliance of all leases. Handle all problems, including residents and property issues. Answer all phone calls and emails and greet each person that walks into the office.

• Successful at raising occupancy rates by securing long-term tenants. Occupancy kept at 98-100%.

Versatile, bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations. Work hand in hand with maintenance department.

Collection and documentation of all rental payments including any late payment issues for 130 units. Manage and prepare renewals, marketing trends and reports each month.

Run all credit reports, verification and screening of background checks on all applicants.

Eviction compliance including court processing and all corresponding information to all residents. Carolina Welcome Marketing, LLC – Advertising 2017 – 2018

Direct mail sales, customer service and fulfillment. Established client and customer base. YP Marketing Solutions- Digital Sales 2016 – 2017

• Business to business sales, retention, contract negotiations and fulfillment.

Compiled market research and industry trend analysis to drive revenue. Fairway Outdoor Advertising- Sales 2012 -2016

• Developed and executed strategic advertising and marketing solutions for national and local accounts.

• Posted 22% increase in renewals when rate increases doubled.

Maintained retention, business to business sales, contract negotiations, customer service and fulfillment.

Posted the first year-to-date increase in over three years by 25%. The Charlotte Observer- Digital Support 2011- 2012

• Digital support specialist, responsible for increased digital based sales for seven account executives.

Developed market presentations, negotiated contracts and sold digital advertising programs. What’s Up Shopper Magazine/ WOHS Radio – Advertising 2010 - 2011

• Sold print display ads, and radio advertising campaigns. Worked from home. The Gaston Gazette- Advertising 2004 - 2010

• Freedom Presidents Club Award: Most Percent Over Goal and Top 12 Achievers

Gazette Publishers Award: Most Sold Combo/Internet Sales

Sold display advertising for a daily newspaper, special sections, direct mail, niche publications and digital using a customer service consultative sales approach by phone and in person presentations. Gaston College Degree in Radio/TV Broadcasting Communication, Business Management and Marketing References available upon request

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