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Customer Service Nurse Manager

Location:
Naples, FL
Posted:
January 23, 2023

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Resume:

CYNDI T. BEDASSIE

** **** ***** ****** ** *****

1-239-***-****

aduvvl@r.postjobfree.com

PERSONAL DETAILS

I am a forty five year old female. I recently relocated to Florida as a legal permanent resident from Trinidad and Tobago. I am a registered nurse with the nursing council of Trinidad and Tobago since the year 2007. I have worked at two major government hospitals as well as two major private hospitals. I am actively seeking employment in the Naples area. It can be in healthcare or otherwise as I can learn and adapt to any job quickly.

OBJECTIVE

To be an asset to the employer by providing efficient customer service to effect personal and institutional growth. To function as part of a team dedicated to health promotion and wellness of those in need. EXPERIENCE

July 2021 - Sept 2022 Orthopedic Unit

Registered Nurse/Charge Nurse San Fernando General Hospital (480 Beds)

● Provides nursing care (specifically pre and post operative) to all patients

● Supervises all staff in the absence of the

Head Nurse

● Manages the daily operations of the

ward/unit

● Oversees the evening operations of

● Orthopedic Unit, General Surgery

Unit, ICU,

● HDU and Main Operating Theatre for

● S.W,R.H.A. Nursing Administration

Office.

April 2020 - July 2021 Debe Step Down Covid 19 Facility (90 Beds) Team Lead/Charge Nurse Ministry of Health County Victoria

● Manages the daily operations at the

facility

● Supervise Nursing and auxiliary staff

● Prepares all reports for the Ministry

of Health

● Keeps inventory of all resources at the

facility

● Liaise with all stakeholders on a

daily basis

● Oversees all repairs and incidents

● Conducts nasopharyngeal swabs on clients.

August 6th – October 8th, 2019 Sessions in Ward Management Conducted by the Staff Development Unit

South West Regional Health Authority

July 10th- July 23rd, 2018 Nursing Administration Office Head Nurse Rotation San Fernando General hospital

Assists Nurse Manager with the management of all Nursing Staff

Accompany Nurse Manager and Assistant Nurse manager to all meetings

Advise and assist ward staff on management of incidents and accidents.

Participates in and assists with coordination of team building activities and health fairs

Engages in meetings between Hospital management and nursing staff on issues such as disaster preparedness, avenues for improving service to our clients, health promotion and staff education.

Sept 2015 to 2019 San Fernando Teaching Hospital

Registered Nurse Department of Medicine and Haematolgy

● Assists Head Nurse with ward management and supervision of junior staff

● Attends and prepares presentations for multidisciplinary team meetings

● Delivers nursing care to all patients

● Ensures strict adherence to Hospital policies by all nursing staff

● Supervise and participates in the administration of chemotherapy and blood transfusions for Haematology Department

● Supervise nursing students for Nursing Council

Examinations

Jun 2012 – Sept 2015 E.W.M.S.C. Adult Hospital

Registered Nurse Hibiscus Suite

■ Admission and preoperative care for cardiac

and renal failure patients

■ Post operative care of CABG, angiogram,

kidney transplant patients, both donor and

recipient.

■ Specialized Area for CHC Open Heart

Surgery

■ Specialized Area for NOTU Kidney

Transplant

Nov 2011 – Oct 2012 Westshore Medical Private Hospital Registered Nurse Delivers nursing care to all categories of clients Jan 2011 – Feb 2011 San Fernando General Hospital

Permanent Night RN Department of General Surgery

● Nurse in Charge of Night Shift

7pm -7am

● Takes and hands over Ward

● Delivers Nursing Care to Patients

on Unit

● Supervise and advise Junior Staff

● Consult and assist Medical Officers with

Patient Care

● Facilitate transfer of Patients in and out

of Unit

● Pre and Post Op care of Patients

● Develop and maintain Nursing

Care Plans

● Ensures Proper Documentation by

all Staff

Apr 2009 – Jan 2011 San Fernando General Hospital

Permanent Night RN Department of Medicine

● Nurse in Charge of Night Shift

7pm -7am

● Takes over and hands over ward

● Delivers nursing care to patients

on ward

● Assist and manages the admission and transfer of patients

● Supervise and advise junior staff on patient care

● Consult with medical officers and nursing

supervisor

● Assist medical officers with

procedures

● Ensure proper documentation by

all staff

● Develop and maintain nursing

care plans

● Manages the care of critical patients

● Manages all CPR and emergency

treatment

● Ensures the overall safety of patients and staff Dec 2007 – Apr 2009 San Fernando General Hospital

Registered Nurse Department of Urology

■ Delivers specialised nursing care to

patients

■ Admits patients for various

procedures

■ Pre and post operative care of patients

■ Pre, intra and post procedure care of

lithotripsy patients

■ Pre, intra and post operative care of

prostate biopsy patients

■ Management of patients having bladder

irrigation

■ Maintains strict intake and output charts

■ Performs bladder washout and irrigation

■ Assists medical officers with procedures

such as:

■ Urethral and Supra Pubic Catheterisation, Dorsal slits etc

■ Consult with medical officers on treatment of

patients

■ Assists and participates in all urology

workshops

■ Participates in all team building

activities

■ Prepares requisitions for proprietary, ward use

and pharmacy

■ Maintains proper documentation

■ Assists in the overall upkeep of equipment and ward environment

■ Develop and maintain patient care plans and

classification

■ Prepares Daily Work Load Index

EDUCATION

Apr 2013 EWMSC Employee Workshop

Completed customer service, strategic motivation,

communication,

functional Spanish, peripheral IV Cannulation and Baby Friendly Initiative

Aug 2011 (Incomplete) University of the West Indies BSc Psychology Major (5 semesters completed)

Participated in focus groups, research projects and field interviews for Ansa Mcal Psychological Research Center – University of the West Indies.

Mar 2004 – Jun 2007 Ministry of Health School of Nursing San Fernando

Diploma in Basic General Nursing

Registered with The Nursing Council of

Trinidad and Tobago 2007 to present.

Sept 1988 – Jun 1993 ASJA Girls College San Fernando CXC O Levels History - Grade I

English - Grade II

English B - Grade II

Mathematics - Grade II

Geography - Grade II

Spanish - Grade II

Principles of Business - Grade II

Human and Social Biology - Grade C

Sept 1993 – Jun 1995 ASJA Girls College San Fernando GCE A Levels General Paper - Grade A

History - Grade E

INTERESTS

Reading, Hiking, Volleyball (Past Member of ASJA Girls Volleyball team, St. Joseph Jumbies Volleyball team, Southern United Volleyball Academy), Travelling, REFERENCES

Mr. Michael Ramkissoon Research Specialist, Ministry Of Health Tel: 1868- 1-868-***-**** Ms. Rachel Hosein Former Head Nurse, Hibiscus Suite, Mt Hope Hospital Tel: 1-868-***-****



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