Customer Service Nurse Manager
Resume:
CYNDI T. BEDASSIE
**************@*****.***
PERSONAL DETAILS
I am a forty five year old female. I recently relocated to Florida as a legal permanent resident from Trinidad and Tobago. I am a registered nurse with the nursing council of Trinidad and Tobago since the year 2007. I have worked at two major government hospitals as well as two major private hospitals. I am actively seeking employment in the Naples area. It can be in healthcare or otherwise as I can learn and adapt to any job quickly.
OBJECTIVE
To be an asset to the employer by providing efficient customer service to effect personal and institutional growth. To function as part of a team dedicated to health promotion and wellness of those in need. EXPERIENCE
July 2021 - Sept 2022 Orthopedic Unit
Registered Nurse/Charge Nurse San Fernando General Hospital (480 Beds)
● Provides nursing care (specifically pre and post operative) to all patients
● Supervises all staff in the absence of the
Head Nurse
● Manages the daily operations of the
ward/unit
● Oversees the evening operations of
● Orthopedic Unit, General Surgery
Unit, ICU,
● HDU and Main Operating Theatre for
● S.W,R.H.A. Nursing Administration
Office.
April 2020 - July 2021 Debe Step Down Covid 19 Facility (90 Beds) Team Lead/Charge Nurse Ministry of Health County Victoria
● Manages the daily operations at the
facility
● Supervise Nursing and auxiliary staff
● Prepares all reports for the Ministry
of Health
● Keeps inventory of all resources at the
facility
● Liaise with all stakeholders on a
daily basis
● Oversees all repairs and incidents
● Conducts nasopharyngeal swabs on clients.
August 6th – October 8th, 2019 Sessions in Ward Management Conducted by the Staff Development Unit
South West Regional Health Authority
July 10th- July 23rd, 2018 Nursing Administration Office Head Nurse Rotation San Fernando General hospital
Assists Nurse Manager with the management of all Nursing Staff
Accompany Nurse Manager and Assistant Nurse manager to all meetings
Advise and assist ward staff on management of incidents and accidents.
Participates in and assists with coordination of team building activities and health fairs
Engages in meetings between Hospital management and nursing staff on issues such as disaster preparedness, avenues for improving service to our clients, health promotion and staff education.
Sept 2015 to 2019 San Fernando Teaching Hospital
Registered Nurse Department of Medicine and Haematolgy
● Assists Head Nurse with ward management and supervision of junior staff
● Attends and prepares presentations for multidisciplinary team meetings
● Delivers nursing care to all patients
● Ensures strict adherence to Hospital policies by all nursing staff
● Supervise and participates in the administration of chemotherapy and blood transfusions for Haematology Department
● Supervise nursing students for Nursing Council
Examinations
Jun 2012 – Sept 2015 E.W.M.S.C. Adult Hospital
Registered Nurse Hibiscus Suite
■ Admission and preoperative care for cardiac
and renal failure patients
■ Post operative care of CABG, angiogram,
kidney transplant patients, both donor and
recipient.
■ Specialized Area for CHC Open Heart
Surgery
■ Specialized Area for NOTU Kidney
Transplant
Nov 2011 – Oct 2012 Westshore Medical Private Hospital Registered Nurse Delivers nursing care to all categories of clients Jan 2011 – Feb 2011 San Fernando General Hospital
Permanent Night RN Department of General Surgery
● Nurse in Charge of Night Shift
7pm -7am
● Takes and hands over Ward
● Delivers Nursing Care to Patients
on Unit
● Supervise and advise Junior Staff
● Consult and assist Medical Officers with
Patient Care
● Facilitate transfer of Patients in and out
of Unit
● Pre and Post Op care of Patients
● Develop and maintain Nursing
Care Plans
● Ensures Proper Documentation by
all Staff
Apr 2009 – Jan 2011 San Fernando General Hospital
Permanent Night RN Department of Medicine
● Nurse in Charge of Night Shift
7pm -7am
● Takes over and hands over ward
● Delivers nursing care to patients
on ward
● Assist and manages the admission and transfer of patients
● Supervise and advise junior staff on patient care
● Consult with medical officers and nursing
supervisor
● Assist medical officers with
procedures
● Ensure proper documentation by
all staff
● Develop and maintain nursing
care plans
● Manages the care of critical patients
● Manages all CPR and emergency
treatment
● Ensures the overall safety of patients and staff Dec 2007 – Apr 2009 San Fernando General Hospital
Registered Nurse Department of Urology
■ Delivers specialised nursing care to
patients
■ Admits patients for various
procedures
■ Pre and post operative care of patients
■ Pre, intra and post procedure care of
lithotripsy patients
■ Pre, intra and post operative care of
prostate biopsy patients
■ Management of patients having bladder
irrigation
■ Maintains strict intake and output charts
■ Performs bladder washout and irrigation
■ Assists medical officers with procedures
such as:
■ Urethral and Supra Pubic Catheterisation, Dorsal slits etc
■ Consult with medical officers on treatment of
patients
■ Assists and participates in all urology
workshops
■ Participates in all team building
activities
■ Prepares requisitions for proprietary, ward use
and pharmacy
■ Maintains proper documentation
■ Assists in the overall upkeep of equipment and ward environment
■ Develop and maintain patient care plans and
classification
■ Prepares Daily Work Load Index
EDUCATION
Apr 2013 EWMSC Employee Workshop
Completed customer service, strategic motivation,
communication,
functional Spanish, peripheral IV Cannulation and Baby Friendly Initiative
Aug 2011 (Incomplete) University of the West Indies BSc Psychology Major (5 semesters completed)
Participated in focus groups, research projects and field interviews for Ansa Mcal Psychological Research Center – University of the West Indies.
Mar 2004 – Jun 2007 Ministry of Health School of Nursing San Fernando
Diploma in Basic General Nursing
Registered with The Nursing Council of
Trinidad and Tobago 2007 to present.
Sept 1988 – Jun 1993 ASJA Girls College San Fernando CXC O Levels History - Grade I
English - Grade II
English B - Grade II
Mathematics - Grade II
Geography - Grade II
Spanish - Grade II
Principles of Business - Grade II
Human and Social Biology - Grade C
Sept 1993 – Jun 1995 ASJA Girls College San Fernando GCE A Levels General Paper - Grade A
History - Grade E
INTERESTS
Reading, Hiking, Volleyball (Past Member of ASJA Girls Volleyball team, St. Joseph Jumbies Volleyball team, Southern United Volleyball Academy), Travelling, REFERENCES
Mr. Michael Ramkissoon Research Specialist, Ministry Of Health Tel: 1868- 1-868-***-**** Ms. Rachel Hosein Former Head Nurse, Hibiscus Suite, Mt Hope Hospital Tel: 1-868-***-****
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