Customer Service Dollar General
Resume:
Tatum Holmes
**************@*****.***
South Bend, IN
Summary
Service-driven employee with a 7-year background in the retail industry. Personable and reliable desiring opportunity to use my skills in a busy environment.
Experience
Assistant Manager
Dollar General • South Bend, IN
04/2022 - 08/2022
Delegated daily tasks to team members to optimize group productivity. Worked closely with customers.
Directing employees while performing supervisor duties. Enforced company policies and procedures.
Organized schedules and shift coverage to meet expected business demands. Implemented training processes for newly hired employees. Server and Cashier
Waka Dog Café • South Bend, IN
06/2021 - 03/2022
Greeted customers, answered questions and recommended specials to increase profits. Operated POS terminals to input orders, split bills and calculate totals. Promoted desserts, appetizers and specialty drinks to optimize sales. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Floor Associate
Victoria's Secret • Mishawaka, IN
12/2017 - 05/2019
Engaged positively with each customer, providing professional and polite support for sales and service needs. Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy. Counted cash, made change and stored coupons to keep organized and balanced cash register drawer. Arranged merchandise for display to highlight new styles, attract customers and enhance sales. Maintained current store, product and promotional knowledge to drive consistent sales. Manager
Icing By Claire's • Mishawaka, IN
07/2018 - 02/2019
Completed thorough opening, closing and shift change functions to maintain operational standards each day. Delivered level of service to customers in effort to build upon relationships for future clients. Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Completed daily sales reports and analyzed metrics to identify trends Manager in Training
rue21 • South Bend, IN
09/2016 - 03/2017
P d t l t ti dj t t d f d
Processed customer sales transactions, adjustments and refunds. Followed Store Manager’s advice to improve leadership and supervisory skills. Resolved customer issues efficiently to build loyalty. Learned company processes, procedures and employee role functions. Completed special projects under manager guidance. Enhanced leadership abilities through training and hands-on task completion. Skills
Produce and Service Knowledge, Sales monitoring, Customer service, Merchandising Education
Bachelor of Arts: General Studies
Indiana University at South Bend • South Bend, IN
06/2022
Dean's List Honoree: Fall 2018 and Spring 2019
Minor in Foundations of Education
Minor in English
High School Diploma
Clay High School • South Bend, IN
07/2017
3.83 GPA
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