Customer Service Call Center
Resume:
Micah Thierry
TABC Certificate
San Antonio, TX *8244
***************@*****.***
I have been in the Fast Food industry for 2 years. I was a cook for Chick-Fil-A and Mcdonalds but i also was a cashier at Circle K/Shell
Authorized to work in the US for any employer
Work Experience
Scanner
Joe V's Smart Shop - Spring, TX
August 2022 to Present
I am a scanner at joe vs smart shop it is a grocery store so I interact with customers while greeting them and making there day better.
Auto Body Technician Apprentice
Caliber Collision - San Antonio, TX
January 2022 to January 2022
i was helping with auto body collision repair on cars Cashier
McDonald's - Converse, TX
January 2021 to March 2021
• Making drinks such as flurries, shakes and coffee
• Handled customer complaints and concerns
• Greeted customers
• Rang up purchases
• Assisted customers in finding or ordering merchandise Cashier/Customer Service
Circle K/Shell - San Antonio, TX
November 2020 to December 2020
I had to take care of customers and give them the right amount of cash mad if they were buying tobacco or alcohol i had to ID them
Education
High school diploma
Converse, TX
August 2016 to May 2021
Skills
• Time Management (10+ years)
• Communication Skills (10+ years)
• Cash Handling (2 years)
• Customer Service (4 years)
• Cashier (4 years)
• Restaurant Experience (4 years)
• Food Preparation (2 years)
• Cooking (2 years)
• Kitchen Experience (2 years)
• Food Industry (2 years)
• Food Service
• Windows
• Heavy lifting
• Load & unload
• English
Languages
• English - Expert
Certifications and Licenses
TABC
December 2020 to Present
ServSafe Food Handler
July 2020 to Present
Doesn’t expire till 2023
Driver's License
Assessments
Work style: Reliability — Expert
May 2020
Tendency to be dependable and come to work
Full results: Expert
Food service: Customer situations — Highly Proficient December 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Highly Proficient
Customer service — Highly Proficient
December 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Work motivation — Highly Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Customer focus & orientation — Proficient
May 2020
Responding to customer situations with sensitivity. Full results: Proficient
Food service fit: Crew member — Proficient
December 2020
Measures the traits that are important for successful food service crew members Full results: Proficient
Work style: Reliability — Highly Proficient
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Work motivation — Highly Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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