Customer Service Education Specialist

YASSINE HAKIKI

**** *** *******, ********, ** ***07

T: 510-***-**** E: ******.*******@*****.***

EXPERIENCED SALES & CUSTOMER SERVICE LEADER

RELATIONSHIPS SALES TRUST DELIVERY

COMPREHENSIVE CUSTOMER-FOCUSED EXPERIENCE

Problem-solver

Relationship-builder

Strong time management

Exceeding Sales Goals

People-first attitude

Conflict Resolution

Adaptability

Interpersonal Skills

PROFESSIONAL EXPERIENCE:

Arabic-English Education Specialist – April 2020 – present

Provide customized lesson plans and 1-1 English tutoring for English learners

Established robust social media following showcasing learning methods, educational content, and tips and tricks Director of Sales – InfoCerame, June 2012 – March 2020

Directed and coordinated all sales activities

Established sales targets and promotional activities to increase revenue

Collaborated with staff to implement customer service initiatives

Built a vast network of repeat clientele

General Manager – Erke Sporting Goods, January 2010 – June 2012

Direct the sales, marketing, invoicing, and product delivery for Erke’s flagship store in Morocco.

Lead the sales team to consistently hit our revenue goal

Manage day-to-day operations and employee schedules

Inventory control and management

Built a consistent and dedicated clientele

Sales Executive – PUMA, January 2007 – January 2010

Consistently exceeded sales goals by providing unparalleled customer service

Represented PUMA at off-site events and tradeshows EDUCATION

Ecole Imesta, Casablanca, Morocco

Baccalaureate: Experimental Studies; conferred June 2007 Institute Idmage, Casablanca Morocco

Computer graphics certificate; conferred June 2014 LANGUAGES

Arabic – native

English – expert/fluent (read, write, speak)

French – intermediate (read, write, speak)

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint)

Social Media Management

Contact this candidate