LM

Laura Menendez De La Torre

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Student-centered Professor with expertise in Hispanic Linguistics and Literature. Offers 5-year background supporting students, developing instructional plans and organizing and grading exams and tests. Commended for sustaining effective learning environment through prepared classes and relevant assignments and consistently achieving classroom management and academic goals.

Editor with 6 years of experience, research and project management. Highly successful at providing ongoing training, coaching and monitoring of new editorial employees. Outstanding time management and communication skills.

Accomplishments

Published works:

Editorial work:

Apuntes para el estudio léxico del vínculo entre producción azucarera y medicina a fines del siglo XVIII y principios del XIX en Cuba, coautora, IX Conferencia Internacional de Lingüística 2015

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● Un café con Yamil Orlando, revista Cachivache

LP is Short for Amazing (o la tipa que me mueve el piso), revista mellotron

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● Los Mustang y el rock en español de The Beatles, revista mellotron Una Navidad con música cubana o el recuento de una fiesta pasada, revista mellotron

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Informática aplicada a la auditoría moderna, Dr. León Zavaro Babani

(299 páginas)

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Modelo de gestión de recursos humanos con base en la teoría de los subconjuntos borrosos, Dra. Lourdes Souto Anido y Dra. Irene García Rondón, Premio UH de ciencias de la Contabilidad y las Finanzas (208 páginas)

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aduvug@r.postjobfree.com

786-***-****

Port Saint Lucie, FL 34952

Skills

Managing of situations and clients both

in English and Spanish

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● Verbal and Written Communication

● Schedule Management

● Customer Complaint Resolution

● Front Desk Operations

● Computer Typesetting

● Text Writing

● Stress Tolerance

Education

06/2015

University of Havana

Havana, Cuba

Bachelor of Arts: Linguistics And

Literature

Post-graduated courses:

Revista Economía y Desarrollo (no. 2-2016 y no. 1-2017) Revisión, como Jefa de Redacción de revistas de la Editorial UH, de todos los números de las revistas Economía y Desarrollo, Universidad de La Habana, Revista Cubana de Educación Superior y Revista Cubana de Contabilidad y Finanzas, desde septiembre de 2016

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● Editora principal de la Revista Cubana de Educación Superior

● IELTS level C1, Consulado Británico, Cambridge

Mitos, una perspectiva semántica-cognitiva, Dra. Marcia Losada García y Dra. Mayelín Hernández (mayo 2018)

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● Historia de la Lingüística Caribeña, Dra. Silke Jansen (noviembre 2019) Work History

Management Services - Assistant Manager

17670 NW 78 AVE SUITE 202 HIALEAH, 33015

03/2022 - 12/2022

Mellotron Magazine - Editor and Design

Havana, Cuba

01/2020 - 09/2022

University Of Havana - Professor

Havana, Cuba

09/2015 - 07/2020

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies, managing over 100 calls per day.

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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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● Generation content on weekly basis for online magazine

● Management of social media

Proofread, edited, and evaluated final copy to verify content aligned with established guidelines

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Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions, at least twice a month

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● Worked flexible hours; night, weekend, and holiday shifts Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment

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Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.

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Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical

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Academic Publishing Directory - Editor

Havana, Cuba

09/2015 - 07/2020

activities, discussions and projects into lessons. Collaborated with faculty and community stakeholders for program improvement.

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Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.

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Evaluated and supervised student activities and performance levels to provide reports on academic progress.

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● Led and prepared lectures for Linguistics classes. Created lesson plans for courses, modifying throughout year to meet time constraints and specific interests of class.

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● Prepared, rewrote and edited pieces to improve readability and impact. Determined readiness of written pieces, made changes and approved final versions for publication.

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Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.

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Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content, making a team of up to 10 members per job.

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Communicated directly with reporters to assess stories and improve quality of work.

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Languages

English

Full Professional

Spanish

Native or Bilingual

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