Call Center Representative

oO

JUAN MANUEL

DE LOS SANTOS CRUZ

***********@*****.*** 929-***-****

Bronx, NY 10457

PROFESSIONAL SUMMARY

Encouraging manager and analytical problem-solver with talents for team building,

leading and motivating, as well as excellent customer relations aptitude and

relationship-building skills. Proficient in using independent decision-making skills

and sound judgment to positively impact company success. Dedicated to applying

training, monitoring and morale-building abilities to enhance employee engagement

and boost performance.

SKILLS

Sales Referral Coordination

Customer Satisfaction

Revenue Generation

Sales Strategies

Online Systems

Trained in Salesforce

Microsoft Office

Cloud Applications

Detailed Evaluations

Written and Oral Communications

Customer Support

Call Center Operations

Issue Identification

High-Volume Environments

Training and Development Sales and Upselling

Good Listening Skills Calm and Professional Under

Brand Promotion Pressure

Special Requests Goals and Performance

Product and Service Knowledge Complex Product Knowledge

e Sales Quota Achievement

WORK HISTORY

Call Center Customer Service Representative Alorica - Republica Dominicana

e Helped large volume of customers every day with positive 01/2017 - 08/2019

attitude and focus on customer satisfaction.

e Adhered to company policies and scripts to consistently achieve call-time and

quality standards.

e Resolved concerns with products or services to help with retention and drive

sales.

e Answered over Number calls per shift to meet fast-paced call center demands.

e ~=Achieved high satisfaction rating through proactive one-call resolutions of

customer issues.

e Collaborated with staff members to enhance customer service experience and

exceed team goals through effective client satisfaction rates.

e Improved sales abilities and product knowledge on continuous basis to provide

optimal service and achieve quotas.

e Promoted available products and services to customers during service,

account management and order calls.

EDUCATION

Universidad Catolica - Dominican Republic 08/2013

Master Of Business: Marketing Management And Research

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