Robert G. Peters

New Tripoli, PA

Cell: 850-***-**** E-mail: aduvto@r.postjobfree.com

PROFESSIONAL SUMMARY:

Automotive Service Professional with eighteen years experience in the automotive industry with a high level of technical background in diagnosis and repair. Fourteen years were focused on the Subaru brand with roles spanning from certified Subaru Automotive Technician to Internal Service Advisor and acting Assistant Service Manager. EXPERIENCE:

Faulkner Subaru Bethlehem 2007 - 2022

Service Advisor, July 2021 - February 2022

● Managed a service team consisting of four technicians responsible for new vehicle pre-delivery inspections, repairs, and fulfilling customers’ service needs.

● Maintained a high level of customer service including: greeting and writing up customers upon arrival, answering phones, scheduling appointments, calling outside warranty and fleet companies for approvals, tracking payments, and filling out subaru pre-authorizations for out of warranty approvals.

● Trained and mentored new Advisors and Assistant Advisors.

● Selected for enrollment in Faulkner HIPO [high potential] classes for Faulkner employees who demonstrate the drive and potential to take the next step in the company.

Internal Service Advisor, October 2017 - July 2021

● Maintained a team of three Automotive Technicians and two Detailers responsible for all used car concerns.

● Established used car inspection guidelines for use by the techs on all new and used car inventory in stock.

● Checked all internal vehicles for open safety recalls and opened any necessary repair orders.

● Logged and maintained a used Car Log using Google sheets.

● Dispatched detailers work using Google sheets.

● Priced out repair recommendations and approved or denied repairs based on the condition of vehicle and value of the trade.

● Addressed post sale customer concerns on all used vehicles.

● Filled in for Service Advisors when they were absent and filled in as the acting Service Manager whenever needed.

Robert G. Peters

New Tripoli, PA

Cell: 850-***-**** E-mail: aduvto@r.postjobfree.com Lead Technician/Advisor for Used Car Module Start-up, June 2016 - October 2017

● Responsible for the successful start-up of used car module at Faulkner Chevrolet building

● Established team consisting of three technicians dedicated to used car and used car post-sale issues.

● Day-to-day responsibilities consisted of: organizing daily work load from the oldest used vehicle to the newest, opening used car repair orders, documenting and approving all recommendations up to set dollar amounts, paying technician’s flat rate time for completed vehicle repairs,

● Maintained an open line of communication with the Service Manager, Salesmen Certified Subaru Automotive Technician, January 2008 – June 2016

● Responsible for any and all diagnostics and repairs needed for dealership and customer vehicles.

● Completed Pennsylvania state emissions and safety inspections.

● Completed Subaru classes required to become Certified Subaru Technician. Robert Tau Automotive February 2007 – December 2007 Automotive Technician

Pensacola, FL

Expert Tune September 2005 – February 2007

Automotive Technician

Pensacola, FL

Professional Transmission Service August 2004 – July 2005 Automotive Technician

Milton, FL

EDUCATION:

Subaru training classes completed: Basic Electrical, Electrical 2, Safety Restraint Systems,4-speed and 5-Speed Automatic Transmissions, 5-Speed and 6-Speed Manual Robert G. Peters

New Tripoli, PA

Cell: 850-***-**** E-mail: aduvto@r.postjobfree.com Transmissions, CVT, SRS, ABS, Eye Sight,- Operating and OBD Diagnostics, New Model Updates - National Technician Training, Belt Driven Valve Train, and Chain Driven Valve Train, Hybrid Training, harassment training, Red Flags Training, Cox Communications Advisor Training, and Faulkner’s HIPO classes.

Automotive Training Center- Exton, Pa.- Automotive Mechanical Repair Program Owen J. Roberts High School- Pottstown, Pa. General Studies. High School Diploma.

*References available upon request.

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