Service Representative Delivery Driver
Resume:
Guadalupe Carreon
San Antonio, TX
aduvsu@r.postjobfree.com
Work Experience
Senior Customer Service Representative
Highmark Health - San Antonio, TX
April 2022 to Present
Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries. Demonstrate accuracy in processing client policy modifications based on the data given. Verify new customers coverage and present policyholders with proof of insurance paperwork. Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies. Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available. Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved. As well as process claims, take payments, submit appeals and grievances, make outbound calls to providers to solve issues concerning members claims and find solutions to outstanding claims. Delivery Driver
Amazon Flex - San Antonio, TX
August 2021 to Present
I use an app for all my blocks and I contact customers when delivering. Pallet dock receiver/Ambassador
Amazon Fulfillment Center - Schert
September 2017 to Present
I currently receive a number of pallets per hour, meeting my hourly and daily quota. My title of Ambassador requires that i train new employees to the best of my abilities to ensure the warehouse runs smoothly. I have also received my TDR certification. My final duty is to check in any incoming traffic entering the yard.
Evening stocker
Kohl's - Tucson, AZ
May 2007 to August 2007
Seasonal job: unload the truck, disburse items to each department, scan all departments for sales or clearance and sometimes rearrange departments.
Education
Associate in Science (AS) in Business Administration University of Phoenix-Online Campus - Phoenix, AZ
September 2008 to April 2010
Bachelor's in Accounting
University of Phoenix-Online Campus - Phoenix, AZ
September 2006 to May 2008
Skills
• Customer Service
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