Telephone Interviewer Administrative Assistant
Resume:
EXPERIENCE
Natalie Lampley
469-***-**** ************@*****.*** Plano, TX 75023
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem- solving and planning. Ready to make an immediate contribution to your organization. Detail-oriented professional with experience in records management, Microsoft O ce and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. FRONT OFFICE ADMINISTRATIVE ASSISTANT
Dallas Orthodontics
Dallas, TX
February 2019 - October 2022
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
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• Veri ed insurance coverage and eligibility prior to appointments and procedures. Managed over 100 calls per dayMaintained les and records by implementing e fective ling systems that boosted e ciency and organization.
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Adhered to strict HIPAA guidelines to protect patient privacy. Coordinated patient scheduling, check-in, check-out, and payments for billing.
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Filed and tracked insurance claims and communicated claims status to patients. Veri ed insurance and communicated coverage to sta f and patients. Communicated with management when customer issues escalated and worked to nd resolutions.
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Identi ed and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers. Worked with clients to develop nancial planning strategies and solutions through evaluation of nances. Built and deepened productive relationships with prospective and competitive customers to drive sustained growth. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Monitored accounts for compliance with established payment plans and agged non-compliances.Worked Remotely when needed
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• Addressed customers courteously using suitable methods and problem-solving skills. BILINGUAL TELEPHONE INTERVIEWER
ReconMr Research Company
Bryan, TX
February 2022 - April 2022
• Managed 300 calls per day
Research Flexibility Established script verbatim, asking questions to respondents, and recording responses to open- ended questions or multiple choice questions,Gathered data and insights from participants during telephone interviews.
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• Followed call center protocols when notifying participants of call purpose and use of information.
• Documented records of call information Remote work
• Compiled, record and code results and data from interview and survey, using computer and speci ed form. CUSTODIAN/JANITOR
Traxxas
McKinney, TX
July 2018 - February 2019
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting. Kept building spaces premises clean inside and outside.
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EDUCATION
SKILLS
CERTIFICATIONS
Performed routine maintenance activities,Performs heavy cleaning duties,Sweeps, mops, scrubs, or vacuums oors. Gathers and empties trash, Scrubs, sanitizes, and supplies restroom facilities Dusts furniture, walls, and equipment Cleans windows, mirrors, and partitions with soap and other cleansers
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Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions Follows procedures for use of chemical cleaners and power machinery to prevent damage to oors and xtures Cleans and polishes xtures and furniture Shampoos or steam-cleans carpets and rugs Cleans and polishes furniture and xtures Manages inventory of cleaning supplies Drives vehicles required to perform or travel to cleaning work
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• Noti es managers regarding need for repairs or additions to building operating systems. FRONT DESK RECEPTIONIST/ LEAD TECHNICIAN
Galleria Vision Center
Dallas, TX
January 2016 - May 2018
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel Managed about 50 calls per day
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Greeted guests at front desk and engaged in pleasant conversations while managing check-in with patients and doctors, Maintained les and records by implementing e fective ling systems that boosted e ciency and organization. Responsible for regular o ce duties Includes: light cleaning, keeping track of supplies and maintaining o ce equipment Pre-testing patient vision
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Maintaining supplies of contact lenses Teaching contact lens care and use Authorizing insurance and billing Collected room deposits, fees and payments.
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WAITRESS/HOSTESS
El Migueleno
Dallas, TX
June 2015 - November 2015
Taking orders from customers - Increased Sales by 10% Maintained customer satisfaction with timely table check- ins to assess food and beverage needs. Used cash registers and credit card machines to cash out customers. Answering questions about menu items, food sensitivities and food substitutions Giving customers suggestions for food and drinks and telling them about any special menu itemsServing nonalcoholic beverages and delivering food and alcoholic beverages to customers Communicating with customers to ensure satisfaction and resolve any complaints Processing customer payments
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Removing dirty dishes from tables to avoid clutter while customers are eatingCleaning tables after customers have nished their meals
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ASSOCIATE OF SCIENCE IN DIAGNOSTIC MEDICAL SONOGRAPHY CANDIDATE
El Centro College, Dallas, TX
Expected graduation Jan 2024
HIGH SCHOOL DIPLOMA
Berkner High School, Dallas, TX
Jan 2017
• Referral Veri cation • Administrative Management
• Multitasking and Time Management • Appointment Con rmation
• HIPAA guidelines • Document and File Management
• Multi-Line Telephone • Insurance Veri cation
REFERENCES
• High School Diploma
Nohemi Rivera- Zavala — Traxxas
Supervisor Coworker
***************@*****.***
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