Administrative Assistant Front Desk

JAN REYNOLDS

*** *. **** ******, **. Charles, IA 50240 Ph: 515-***-****

aduvp7@r.postjobfree.com

Professional Summary

Accomplished and energetic with a solid history of achievement in patient surgical consultation, scheduling, insurance application and follow-up treatment. Passionate commitment to first-rate patient care and positive relationships, representing establishment with friendly, professional demeanor at all times.

Skills

• Patient Care and Personal Service • Building Relationships

• Social Perceptiveness • Complex Problem Solving

• Coordination • Active Listening

• Administration and Time Management • Persuasion

Experience

Patient Service Rep./Optical Asst. Jan 2019 – December 2021

Optometric Associates of Warren County - Norwalk, IA

•Greet patients, answer telephone and check patients in, verify insurance and personal information, perform pre-testing on each patient and all preparations for follow-up with Optometrists. Order optometric supplies and merchandise for patients, conduct patients’ visual needs, assessments and have passion for outstanding patient care.

Receptionist/Front desk Sept 2018 – Apr 2019

Des Moines Golf and Country Club - West Des Moines, IA

•Greet all members and guests, answer telephone, schedule reservations. Respond to whatever needs of each member to make them feel welcome and content with their total experience at the club.

Receptionist/Front desk May 2014 - June 2016

Lake Ozark Family Eyecare - Lake Ozark, MO

•Greeted patients, answered telephone and checked patients in and out, scheduled appointments, verified patient and insurance information.

•Performed accounting procedures by balancing books and cash box at end of work day.

•Ordered medical and optometric supplies for patients and communicated with other physicians' offices to schedule referrals for patients.

Patient Care Coordinator Mar 1999 - Feb 2014

Koch Facial Plastic Surgery – West Des Moines, IA

•Oriented and educated patients and their families, initiating care plans and providing educational information in conjunction with direct care providers related to treatments, procedures, medications and care requirements.

•Coordinated communication between patients, family members, medical staff, administrative staff and insurance companies.

•Explained policies, procedures, and services to patients using medical or administrative knowledge.

•Respected patients by recognizing their rights and maintaining confidentiality.

•Collected and reported data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.

Administrative Assistant to Vice President, Benefit Approver and Quality Reviewer Mar 1984 – Nov 1997

Cigna Insurance Company – Clive, IA

•Planned and organized confidential corporate travel. Coordinated current and prospective client seminars and meetings. Analyzed and processed complex medical and surgical reports for insurance claims.

Administrative Assistant to Director Sep 1982 – Feb 1984

Register and Tribune Syndicate – Des Moines, IA

•Provided a variety of support functions including correspondence, telephone communication and promotional and licensing mailings.

Education

Murray High School – Murray, IA

Southwestern Community College, Creston, IA

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