Entry Clerk Data

Jennifer ‘Jenna’ Meyer

916-***-**** • Carmichael, CA 95608 • **********@*****.***

• www.linkedin.com/in/jlmeyer325

Call Center Representative

Adaptability Detail-Oriented Critical Thinking/Math Skills Experienced and driven call center agent with a proven record of accomplishment of helping to lead companies to further success with efficiency and superb customer service skills. Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. Highly adaptable and creative mind ever ready for unfamiliar problems to solve. WORK EXPERIENCE

Maximus, Inc. through Aston Carter - Carmichael (Fully remote), CA - 02/2022 to Present Benefit Auditor/Fact Finding Agent for CA UI EDD

• Analyzing claim information to find discrepancies or missing information and assessing the information against requirements based on UI Code, Policies, and Procedures

• Sending employers or claimants standard forms to obtain more information or clear up a discrepancy

• Working closely with subject matter experts to gain further understanding of how to address outstanding issues or show when a claim needs to be escalated

• Reviewing and resolving complex issues referred by other front-line staff as well as wage and income information, benefits payments, and cross-matching to decide if payments were made appropriately

• Notating all actions taken on a claim clearly and thoroughly and proving the ability to make logical decisions

• All other duties as assigned by management to support claim processing Compex Legal Services, Inc. - Sacramento (Hybrid remote), CA – 08/2015 to 02/2022 Field Expeditor – Insurance Specialist

• Answer or make calls by using the company's call management system and other software to Custodians of Record for transmission of legal documents requested by subpoena

• Record all relevant names and contact information in an orderly fashion by using a spreadsheet and other company software

• Maintain relationships with Custodians of Record at Served facilities/locations as well as both internal and external clients

• Handled most cases with documents served to Insurance Companies nationally and supported relationships with those parties as an added duty

[first and last name] [phone number or email address] Envision RX Options, Inc. - El Dorado Hills (On-site), CA – 02/2015 to 05/2015 Data Entry Clerk

• Executed data entry of patient information and routed forms to the correct departments for processing

• Performed QA duties verifying inputted information to confirm patient identity

• All other duties as assigned by management to support claim processing EDUCATION

Whitehouse High School - Whitehouse, TX

HS Diploma w/Honors, 05/1994

PROFESSIONAL SKILLS

• Computer proficient, expert in Microsoft Office products

• Working knowledge of several networking programs such as Microsoft Teams and Zoom

• Excellent math skills

• Knowledge of HIPAA and general privacy practices

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