Store Associate Administrative Assistant

MICHELLE CHUTE

**** ** ****** ****** *. Palm City, FL 349**-***-*** 2418 *****.********@*****.*** PROFESSIONAL SUMMARY

Enterprising Senior Executive Administrator with over 10 years of experience and over 30 years of Banking Experience. Takes pride in representing Senior Leadership professionally and with finesse. Dedicated, friendly, approachable, reliable, personable and motivated. Finds enjoyment in helping people and organizations become successful.

SKILLS

• Strong Interpersonal Skills

• Customer-focused

• Administrative support

• Business administration

• Office administration

• Conference planning

• Mail Handling

• Travel Administration

• Attention to detail

• Extensive vocabulary

• Report writing

• Financial services

• Effective workflow management

• Excellent time management skills

• Effective problem solver

• MS Office (Word, Excel)

WORK HISTORY

Executive Assistant II Seacoast Bank, 2019 to 2022

• Assisted the Chief Credit Officer and Chief Lending Officer at the headquarters in Stuart, FL.

• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.

• Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.

• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

• Provided technical support to executives and directors before and during meetings, conference calls, audiovisual presentations, prepare annual reviews for the executives.

• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Commercial Sales Assistant II BB&T, 2016 to 2019

• Assisted Market President of Palm Beach County and Assist Relationship Managers with the initial stages of the loan origination process through timely and accurate delivery of information to Commercial Fulfillment and Loan Services.

• Assisted Relationship Mangers by providing sales support, including assistance with call preparation.

• Provided additional sales support by scheduling appointments, ensuring client assignment is accurate, creating prospect lists, entering information into Salesforce, following up with and consistently contacting clients and prospects with letters, emails, etc.,

• Supported sales process and portfolio growth through recognition of referral opportunities using the GAP report, Revenue Sales & Calling Plans, client financial statements, etc.

• Maintained knowledge and awareness of BB&T products and services.

• Provided superior client service as related to business loan and deposit services.

• Assisted Relationship Managers in general portfolio management, including accurate and efficient preparation and processing of business loan and deposit transactions and maintenance, focusing on the primary areas of loan quality, yield, growth and client service satisfaction. Administrative Assistant III to the Market President BB&T, 2013 to 2016

• Assisted Market President of Palm Beach County.

• Responsible for all of Palm Beach County's Tickets for BB&T Center Concerts and Events, Florida Panther Tickets, Miami American Airlines Arena Concerts and Events, and Miami Heat Tickets.

• Provided office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

• Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

• Contributed to the Commercial Lending Team effort by accomplishing related results as needed. Area Operations Officer III BB&T Bank, 2008 to 2013

• Performed various operational, compliance, and audit functions for four of the largest branches in the Central Florida region.

• Maintained integrity by providing operational knowledge, sound judgment, training, and support to internal and external clients as well as ensuring adherence to and execution of corporate, regulatory, and audit guidelines. Provides guidance, coaching and exercise approval authority within designated limits.

• Promoted and uphold quality, security, safety, and soundness standards by maintaining awareness and requiring consistent security practices.

• Streamlined company processes and procedures while enhancing customer satisfaction.

• Leveraged experience through vital management positions guiding business to success.

• Formulated analysis assessments to make informed decisions on proposed projects.

• Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.

• Met customer service standards and expectations consistently by effectively communicating and actively listening.

• Supported business growth through strategic planning and process development. Customer Service Manager II/Assistant Branch Manager Bank Atlantic, 2006 to 2008

• Assisted in managing and coaching of the sales process throughout the store, sell and cross-sell products and services.

• Managed daily sales and referral goals of the store, oversee the store daily sales work, supervise and coach staff daily, ensure Branding and Merchandising, directs employees to ensure “Wow” customer service, consumer and mortgage loans, scheduling for store, prepares meetings for staff.

• Oversaw the profitability of the store, prepared audit reports, determined appropriate action for overdraft accounts,

• Licensed Store Associate – sell annuities, order money, operational duties, wire transfers, handle customer issues and complaints, notary, teller and personal banker duties, balance ATM.

• Created a sales tactic called, “Deal or No Deal” that has gone company wide with great results.

• Created Self-esteem stars for my staff that have gone company wide and also created a Newsletter for my store to increase product knowledge that has also gone company wide, etc.

Contact this candidate