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Hello

Christie J. James

*** ****** *****

New Bern, NC

562-***-****

aduvnl@r.postjobfree.com

Skills

Building and Leading Teams, Motivator, Effective in Leadership, Assertive and Likeable.

Excellent oral and written communication skills.

Experience

April 2016- July 2022

BSH Home Appliances, New Bern,NC- Supervisor Customer Support

e Coaching and managing call center employees and virtual schedules for our teams.

e Coordinating and/or administering internal employees’ ongoing training and

development. Managing KPI’s, NPS scores, Customer Satisfaction Levels and

difficult complaints.

e Monthly meetings, soft skill training, email correspondence and turnaround times.

January 2015 - March 2016

BSH Showroom, Irvine, CA - Showroom Product Consultant Specialist

e Showroom Brand tours and training overviews for Sales and Consumers, invoices,

assisted the Manager with all scheduling, admin duties, appts, and purchasing.

e Brand Ambassador for Bosch, Thermador and Gaggegua in North America.

August 2013-December 2014

BSH Showroom, Irvine, CA- .Vational Product Training Specialist

e Primary duty to deliver training of all with technical product and Brand training

scheduled at Regional customer sites and at the BSH Showrooms. Product, Sales

content and programming.

e Brand Ambassador for Bosch, Thermador and Gaggegua in North America.

Education

St. Petersburg High School,1985

JaAwards.

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