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Customer Service General Manager

Location:
Charlotte, NC
Salary:
60,000
Posted:
January 23, 2023

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Resume:

aduvn4@r.postjobfree.com

704-***-****

Charlotte, NC

CONTACT

Leadership

Problem Solving

Critical Thinking

Research and Strategy

Public Speaking

Sales and Marketing

Relationship Building

Organization

Communication

Database Development

Budget Management

Human Resources

SKILLS

I have relished the challenges of blazing a new trail, both in my capacity as the first affiliate dealer representative for Brook Mays Music, and the first hire for the e-commerce based company Sterling Gaming. My goal is to bring my experience, critical thinking, problem solving, and communication skills to bear in a new endeavor.

SUMMARY

Sterling Gaming

General Manager Sep 2002 - Present

Achievements include yearly gross sales increase from $500,000 to $3,000,000, individual product line sales increases of up to 260%, hiring and training sales, customer service, and warehouse staff, database management of over 10,000 customers and prospects, and travel to China to meet with manufacturing sources.

Created and executed SOP’s for sales, customer service, purchasing, logistics, IT, and marketing.

Developed and executed marketing plans for exclusive product lines that included print, radio, television, internet, and tradeshow initiatives. Analyzed profit and loss statements and adjusted business practices to ensure maximum profitability.

Cultivated healthy and productive relationships with vendors and customers worldwide.

Developed both strategic and tactical growth propositions. Affiliate Representative

Brook Mays Music Jan 1996 - Sep 2002

Achievements include growing individual affiliate dealers by 50%, expanding territory from NC/SC to include GA,VA, and FL, and training new hires on processes and procedures.

Liaised with independent music store owners in relation to school band instrument sales, rentals, and service.

Established procedures for servicing current accounts and acquiring new accounts.

Analyzed high growth territories and trained new hires to service new accounts.

Prior to this position, worked sales, customer service, and inventory control for Charlotte store location

Various

Musician/Entertainer Jan 1992 - Dec 1995

Various jobs as a musician and entertainer, both playing music as an instrumentalist and as a DJ on radio and for weddings and events EXPERIENCE

MATTHEW CARTER



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