Customer Service Telemarketing
Resume:
Andre Johnson
Eastpointe, MI ****1
**********@*****.***
SPECIAL SKILLS
Professional Development Training Data analysis and support Team Leadership
Customer Service Telemarketing Type 35 WPM.
WORK EXPERIENCE
11/18-Present Assessment Coordinator/ Account Executive
Valued Service Direct Home Care Inc.
Detroit, MI 313-***-****
Responsible for coordinating, conducting, and analyzing all formal assessments within the district. Create and manage district-wide assessment calendar. Correctly initiate home healthcare cases with the state of Michigan. Enroll clients remotely and in the field.
3/10-7/18 Company Vice President
Tri County Home Help
Eastpointe, MI Company defunct
Acted as a liaison between clients and medical hospitals or organizations and the state of Michigan. Developed a specific territory in order to market and sell home care services to individuals and families. Completed sales of services and undertook contract negotiations when needed. Worked with administration to assign or delegate specific assessment duties.
6/04-12/09 Telemarketing Sales Room Manager
American Handicapped & Disadvantaged Workers
Pontiac, MI Company defunct
Hired and trained telemarketers. Oversaw the daily workflow and scheduling of telemarketing staff. Conducted performance evaluations that were timely and constructive. Handled discipline and termination of employees in accordance with company policies.
References available upon request
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