Customer Service Field Representative
Resume:
Jessica PATE
318-***-**** ********@*****.*** Houston, Texas
Confident, dedicated human resources professional with an MBA education who has experience in managing employee relations, recruitment, retention, interviewing, and training while providing customer service. Innovative creator and executer who follows through with programs and people. Task oriented individual who follows operational guidelines while remaining relational. Most recent work includes sales, training and leadership.
EXPERTISE
WORK EXPERIENCE
Matilda Jane Clothing
HR Policies and Procedures
Employee Relations
Data focused
Organization
Staff Recruitment
Employee Records Systems
Communication
Full cycle recruiting
Staff Retention
Employee Orientation
Interviewing
Leadership
Team Leader / 2015- 2022
Recruiting
oStarted a team from the ground up
oUse different resources of recruiting and attracting talent
oReceived award for ‘Top 10 in Recruiting’ for the company multiple times
Training
oMake sure all my new hires are set up and ready to begin each month
oInvited to plan and lead trainings at National conferences
Team Building/ Leadership development
oWork closely with levels of my team
oSeek out those with leadership potential and help them into leaders themselves
oReceived award for ‘Top 10 in Leadership Development’ for the company multiple times
Marketing
oAs an independent seller, it is my job to market our product to the area through pop ups, vendor events, and advertising
oCountless in-home shows and open houses as a way to seek out new customers
Selling/ Customer relations
oKeep an important relationship with my customers through trust and commitment
oEarned multiple trips through corporate for personal sales
oMaintain a high personal sales number throughout each season- well above the average
Jessica PATE
318-***-**** ********@*****.*** Houston, Texas
EDUCATION
WORK EXPERIENCE
Tyler ISD- Human Resources
Masters of Business Administration (MBA)
Letourneau University, Longview, TX
Coordinator of Recruitment & Retention / 2010 -2015
Interviewing
oSchedule and conduct interviews for all positions within Tyler ISD
oWork cooperatively with principals and staff to select personnel for all assignments
oUse researched based questions for screening applicants
Recruiting
oOrganize recruiting trips for the district and participate in recruiting fairs in and out of state
oCoordinate and plan job fairs in Tyler
oProvide customer service and answer all job related questions
oDevelop and maintain recruiting materials and displays
Retention Plans
oWork closely with all of our new teachers to eliminate teacher turnover
oDevelop and oversee retention plans and stipends for teachers
oAssist with new development and delivery of teacher orientation
oAssist with the assignment of personnel and manage the employee transfer process.
Employment process
oDirect the employment application and screening process
oConduct and review all Criminal History Reports for all applicants
Trainings and data
oDevelop and lead professional development when needed
oAssist with compiling and reporting projections of staff and personnel needs
oMaintain current vacancy list
oDevelop an integrated tracking process for each applicant from intake to hiring, including post application/hiring follow up and evaluation
oMaintain statistics related to recruitment and retention
Bachelors of Science & Technology
Northwestern State University, Natchitoches, LA
Trinity Mother Frances Hospital and clinics
Field Representative, SportsCARE USA / 2007 -2010
Outreach Marketing
oWorked with 27 school districts to promote health and fitness
oCoordinated and participated in various health fairs and community activities throughout East Texas
Business Development
oGenerated business to the main hospital and outlying clinics
oPersonal territory growth due to success in the market
PR/Advertising
oIncreased awareness of our products and services by relationship building and event management
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