Service Representative Front Desk
Resume:
**** ******* ***. *** *****, NV *****
Phone 702-***-****
Email Address: aduvkp@r.postjobfree.com
Maria Victoria A. Ruiz
Objective: To find a managerial, supervisory or billing position with potential for growth. To promote my professional expertise in handling variety of business related to hospital and medical office operation.
Employment History
May 2018-July 2018 Elite Medical Center Las Vegas,NV
Business Office Manager
In Charge of Front Desk Operations. Oversees Patient Service Representatives daily funtions registration and collections. Balancing daily deposits, Reports submission of daily operations and other duties given in lieu of CEO absence.
November 2006- May 2018 Desert Springs Hospital Las Vegas, NV
Patient Service Representative / Financial Counselor
Responsible of registering patients in different areas of Admitting Department in Outpatient Surgery, Pre registration and Emergency Department.
Ensures proper information of patients, insurance and.
collecting copayments, deductibles required by patient insurance companies.
Obtain proper insurance for physicians to provide patient referrals and authorizations. (HMO, PPO or Government Assistance Insurance Medicaid, Foreign Nationals and Outstate Insurance.
Has wide knowledge of medical terminology. Has been awarded the highest collector for the past 3 years in the department. Ensures customer service and friendly caring attitude to all patients.
June 2004- November 2006 Gastroenterology Associates Las Vegas, NV
Office Manager
Directs and overseas daily operations for 3 office locations, reviews billing and administrative staff performance. Generates and distributes appropriate workload for billing and front office personnel. Prepares accounts receivable reports, reviews and follow up accounts monthly by calling patient insurance companies as to the delays in payments. Assist and researches correct ICD 9 and CPT codes as required.
Maintain an orderly, neat and professional office. Follow confidentiality HIPPA and security rules when providing information to outside sources.
June 2002- May 2004 Gastroenterology Associates Las Vegas, NV
Billing Supervisor
Ensures daily operation of billing department. Reviews for correctness of daily balancing of all charges, payments and adjustments. Reviews accounts to be sent to outside collection and refund requests and makes appropriate decision. Assess the status of outstanding patient accounts and determine a course of action. Acts as patient relations representative by answering patient inquiries and concerns either in person or on the telephone within the limits of his/her knowledge and follow medical practice policies.
November 2000 – May 2002 Gastroenterology Associates Las Vegas, NV
Medical Biller
As a Senior Biller, I was assigned to process Medicare & Medicaid Claims, process problem accounts, such as non payments, denials and underpaid accounts.
Verify and update patient demographics, post hospital & office charges, post insurance payments. Prepares correspondence, notices, reports and other documents related to patient account. Providing care or other services to patient related to the account.
Supervise the whole billing department.
June 2000- November 2000 Canyon Gate Pediatrics Las Vegas, NV
Medical Account Specialist
Assigned to process claims, follow up unpaid claims, and post insurance payments & procedure codes on claims before mailing out to insurance companies. Verify & Update patient demographics.
July 1998 – April 2000 Desert Orthopaedic Center Las Vegas NV
Medical Biller
Assigned to process group billing (Culinary, Liens & Auto Insurance), schedule appointments for auto accidents, process doctors and attorney referrals to set up liens. Communicate with physicians & patients regarding account status. Assist front desk and answer patient inquiries regarding their accounts.
April 1994 – June 1998 Bay Valley Medical Group Hayward, Ca
Patient Account Representative II
Assigned to process Medi-cal, Medicare & Workers Comp claims. Follow up claims status, sending re-bills as needed. Proof reads update and correct claims.
Schedules patient appointments for physical therapy & chiropractor.
Documents all actions taken on patient accounts. Providing care & other services given related to patient account.
EDUCATION
Siena College Quezon City, Philippines
BS Secretarial 2 years
BS/BA Management 4 years
Certificate of Completion
UMGA Course on Prepaid Healthcare State Only Family Planning
Sponsored by: Bay Valley Management Inc. Orientation Session
April 1996 Sponsored by: EDS San Francisco
May 13, 1997
Medi-cal Recipient and Provider Participation Module
Sponsored By: EDS San Francisco
June 3, 1997 Medi-cal Claims Follow Up Module
Sponsored By: EDS San Francisco
June 3, 1997
References will be provided if requested.
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