Customer Service Operator

SHARON STRATI

Fort Myers, FL ***** 585-***-**** ******.******@*****.***

As the owner of a full service Travel Agency and Motorcoach Company, I took responsibility for all operations. Hired and managed all employees, in office and motorcoach drivers. Created all tours and wrote a tour book every year. Joining group trips many times as tour director, making sure all went well as planned. Maintaining excellent relations with businesses, individuals and groups to provide impeccable service. Developed and carried out all advertising strategies for repeat business. Oversaw all Motorcoach State and Federal rules, licenses, insurance,and inspections. Scheduling and completing all driver physicals and paperwork legally required.

Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Studious manager offering 23 years of extensive experience in the travel industry. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Competition Evaluation

Business Correspondence

Integrity and Transparency

Effective Communicator and Public Speaker

Annual Planning

Change and Growth Management

Leadership and People Development

Strategic Planning

Executive Leadership

Employee Motivation and Performance

Industry Expertise

Business Owner/Operator, 01/1992 - 07/2013

Star Travel & Tours Inc. – Ontario, NY

Oversaw end-to-end business processes to maintain proficiency and profitability. Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations. Monitored staff performance, providing final-say assessment over inquiries. Served as principal stakeholder over organization's complete operations. Led screening, hiring and staff scheduling to maintain compliance with group goals. Lent business acumen to meet day-to-day strategic objectives. Spearheaded business-related aims to meet tactical planning initiatives. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.

High School Diploma: 06/1965

Eastridge Senior High School - Rochester, NY

Recently obtained Florida Life & Health Insurance License I'm very dedicated to learning new ideas, new skills, to always improve and increase my knowledge.

Recently studied and received my Florida State Life & Health Insurance License EDUCATION

ADDITIONAL INFORMATION

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