Customer Service Office Manager

KELSEY

TEGELER

319-***-**** *********@*****.*** Cedar Rapids, IA 52404

SUMMARY

Qualified Optician bringing more than 20 years of related experience. Looking for a fast paced environment where I can use my skills and passion for this profession. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Able to build strong relationships, satisfy needs and handle high-volume workloads.

SKILLS

Excellent customer service

Frame and lens selection

Submitting all major insurances

Repairs and adjustments of frames

Experience with Compulink and Office Mate

Troubleshooting issues with frames and lenses

Scheduling appointments

Pretesting

Ordering and Insertion/removal of contact lenses

EXPERIENCE

Office Manager/Dispensing Optician – Klauer Optical Cedar Rapids, IA Feb 2016 – Current

Trained and mentored team members.

Met with sales representatives to review new product, making sure our inventory is reflective to industry trends.

Filing to all major vision insurance companies.

Sales, repairs and adjustments of glasses based on each individual needs.

Ordering of contact lenses for patients and our inventory.

Scheduling appointments.

Optician – Cedar Rapids Eyecare - Cedar Rapids, IA Aug 2015 – Feb 2016

Pretesting patients before seeing the Doctor.

Managed Inventory.

Sales of optical frames and lenses based on individual patient needs.

Repairs and adjustments of frames.

Troubleshooting frames and lenses if patient is having difficulties with new RX.

Scheduling appointments.

Submitting to all major vision insurance companies.

OPTICIAN – INTERNATION EYECARE CENTER – Quincy, IL Mar 2013 – Aug 2015

Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.

Managed patient frame selection process and walked through lens options.

Checked finished lenses for conformance to order specifications, quality and patient needs.

Repaired and adjusted frames to meet patient needs.

OPTICIAN – Klauer Optical - Cedar Rapids, IA May 2010 – Mar 2013

Provided excellent patient care.

Scheduled patient appointments.

Recommended frames and lenses based on individual patient needs.

Repairs and adjustments of glasses.

Trained patients on insertion and removal of contact lenses.

Submitted claims to all major vision insurance companies.

EDUCATION

Kaplan University – LPN: Nursing Cedar Rapids, IA May 2008

West Delaware High School – Manchester, IA Diploma May 1995

References available upon request

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