Call Center professional, Scrum Master Certfied
Resume:
Kareem Bello
Chicago, IL
773-***-**** - aduvhx@r.postjobfree.com
EDUCATION
Saint Mary’s University, Winona, Minnesota — Psychology, Bachelor of Arts, August 2017 - May 2021
Completed 12 credits toward Healthcare Administration Certificate EMPLOYMENT
Insight Global, LLC, Chicago, Illinois — Full-time IDES Fraud Specialist May 2021 - August 2021
● Provided assistance to victims of identity theft,
● Analyzed customer statements, affidavits, and evidence, to resolve identity theft cases and claims
● Communicated with government and law enforcement agencies and creditors to gather information for theft cases
President’s Office Student Assistant, Winona Minnesota — Student Worker August 2017 - May 2021
● Acted as executive student assistant to the President’s staff
● Answered incoming calls,
● Helped keep the office running smoothly by taking care of everyday tasks, and
● Helped maintain an organized and well kept establishment. Phonathon, Winona, Minnesota– Student Worker
August 2019- May 2020
● Contacted alumni and donors
● Updated alumni and benefactors on upcoming events on campus Countdown to College, Winona Minnesota — College Preparation Leader July 2018 - July 2019
● Served as a mentor to high school students in 9th to 12th grade
● Helped young minorities prepare for college level responsibilities OTHER EXPERIENCE
Kid’s First, Winona Minnesota — Mentor
January 2019 - May 2019
● Helped young kids develop their social and academic skills
● Mentored them personally and acted as a friend during free time by connecting through games and other activities.
Buddies, Winona, Minnesota — Companion
January 2019 - May 2019
● Befriended and spent time with people who have special needs or mental illnesses
● Played various games and did arts & crafts
● Helped build clients’ confidence
Depaul College Prep High School, Chicago, Illinois – Coaching Assistant May 2015 -August 2018
● Helped head coach develop young kids and their basketball skills
● Got to know kids as individuals and helped them achieve their goals OTHER SKILLS
● CPR Certified
● Mental Health Aid Certified
● Phone Etiquette and Call Center Experience
● Effective Speaking Skills
● Inclusivity
● Dependability
REFERENCES
● Mary Dempsey
President of Depaul College Prep/ Saint Mary’s University of Minnesota Alumni 3333 N Rockwell St.
Chicago, IL 60618
aduvhx@r.postjobfree.com
● Thomas Kleinschmidt
High School Basketball Coach
3333 N Rockwell St.
Chicago, IL 60618
aduvhx@r.postjobfree.com
● Molly Lohnes, M.A.
English Instructor/Writing Consultant and ELL Specialist Saint Mary’s University of Minnesota
700 Terrace Heights
Winona, MN 55987-1399 USA
OFFICE 507-***-****
aduvhx@r.postjobfree.com
● Alisa Macksey, M.A.
Vice President of Mission, Diversity, and
Inclusion at La Salle University
Philadelphia, Pennsylvania, United States
aduvhx@r.postjobfree.com
● Octavia Brown
Outpatient Mental Health Practitioner at Nystrom & Associates/ Saint Mary’s University of Minnesota Alumni
Chicago IL
aduvhx@r.postjobfree.com
● Joe Fano
Saint Mary’s University Of Minnesota Head Basketball Coach 700 Terrace Heights
Winona, MN 55987
aduvhx@r.postjobfree.com
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