SUMMARY

Ambitious and motivated Analyst/Engineer adept at designing innovative IT solutions and enhancing existing systems with new features. Committed to improving business productivity and efficiency. Specialized in applying technical expertise to develop insightful solutions applicable to current business practices.

New Bern, NC

aduvha@r.postjobfree.com

252-***-****

https://www.linkedin.com/in/michael-a-martin-m-i-s-3912b8138 Michael Martin

Data Systems Analyst

TECHNICAL SKILLS

Microsoft Suites

Microsoft Excel

Office 365

JavaScript

SQL

Data Mining

SOFT SKILLS

Self-Starter Process Implementation

Multi-Tasking Critical Thinking

Data Entry Team Collaboration

Critical Thinking Customer Service

CAREER PROFILE

January 2023 - Current Raleigh, NC

Citrix Systems

Technical Support Engineer

Work on issues that range from answering product questions to providing technical support when caller is experiencing difficulty Assist with product installation and access, including remote printing and troubleshooting difficulties with firewalls Supports ongoing management and retention activities, including research to determine the root cause of the issue or problem Takes initiative and identifies potential issues by asking probing questions to determine customer's configuration and needs May 2022 – July 2022 Durham, NC

Blue Cross Blue Shield

Data Systems Analyst Intern

Created Do While Loops and IF Statements on Microsoft Excel VBAs to save 180 minutes a week as well as increase productivity by 14%

Demonstrated proficiency with importing and exporting large amounts of data from Excel files to Teradata and vice versa Applied system engineering techniques to define functional requirements, produce system design documentation, analyze performance data, and recommend design improvements for the user interface August 2021 – May 2022 Greensboro, NC

Alorica, Inc.

Technical Systems Analyst

Implemented technical solutions when identified as a critical or complex issue requiring frequent client interaction Provided support, installation, deployment and troubleshooting activities for Windows and Microsoft Products (Office 365) Worked with management to implement a companywide upgrade of end user (EU) devices, such as laptops and desktops in a Windows 2013 Environment

Martin

-2-

November 2020 – August 2021 Kernersville, NC

Amazon, Inc.

Process Assistant Supervisor

Identified operational process inefficiencies by performing gap analysis and recommended necessary improvements to stakeholders Provided timely and efficient service to sellers by optimizing the productivity of the team by 30%, which resulted in increased seller interaction

PROJECTS

Microsoft Excel VBA and Macros to Increase BCNC Productivity Created Do While Loops and IF Statements on Microsoft Excel VBAs to assist in more efficient use of data provided to Data Systems analysts

Utilized Macros to write VBA code to automate user data and increase completion time by 180 minutes per week Applications Used: Microsoft Excel VBAs and Macros, SQL EDUCATION AFFILIATIONS/CERTIFICATIONS

North Carolina A&T State University, Greensboro, NC Bachelor of Science: Criminal Justice

May 2018

Kappa Alpha Psi Fraternity, Inc.

Six Sigma Green Belt Certification

North Carolina Central University, Durham, NC

Master of Science: Computer & Information Science

December 2022

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