Service Representative Customer

CHADWICK HAPNER

Oakwood, OH *****

Cell: 937-***-****

***********@**********.***

SUMMARY

Recent Bachelors of Science in Health Science graduate eager to contribute my developed knowledge. Prior Combat Medic with four years’ experience, with proven ability to handle a wide variety of tasks and responsibilities. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

SKILLS

●Adaptable

●Advanced leadership capabilities

●Communications

●Customer service

●Effective at completing tasks under pressure

●Operating systems (Windows and Mac)

●Problem resolution

●Reliable

EXPERIENCE

US Army

Schweinfurt, Germany

Combat Medic (68W) 08/2007 to 08/2011

●Provided direct patient care, including stabilizing patients and determining course of action based on triage.

●Managed care in field and in-transit, including performing standard testing and administering necessary medication.

●Evaluated patients' medical status and monitored vital signs during transit.

●Assessed emergency situations and prioritized medical care for patients.

●Remained level-headed and proactive during emergency situations.

●Delivered first aid or life support care to sick or injured individuals in pre-hospital settings.

●Inserted IVs and administered oral and injectable medications.

●Demonstrated dedication to providing quality care through continued training and education.

●Assessed scenes and prioritized care according to severity of injury or illness.

●Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.

●Documented all patient information, including condition or injury, treatment and medication administration.

Kroger

Goshen, OH

Pharmacy Technician 02/2013 to 08/2013

●Managed medication stocks, including conducting counts, labeling products and maintaining controls.

●Verified and filled over seventy-five prescriptions per day in busy Kroger pharmacy setting.

●Established and updated patient profiles, including lists of medications and insurance details.

●Maintained clean and organized pharmacy shelving and work areas.

●Delivered quality care to customers through close collaboration with pharmacist.

●Filled and processed prescriptions to ensure prompt and efficient patient care.

Unique Lawn Care

Dayton, OH

Sales Representative 04/2015 to 10/2018

●Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

●Implemented consultative sales techniques to generate revenues and exceed sales targets.

●Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.

●Followed up after sales to assess satisfaction and identify ongoing requirements.

●Landed over two hundred new customer accounts through effective customer service and powerful cold-calling scripts.

United Parcel Service

Dayton Ohio

Logistics and Customer Service Representative

08/17/2020-02/17/2021

●Provided Business to Business customer service concerning viable and high dollar shipments

●Utilized Microsoft Excel spreadsheet to track and monitor medical shipments daily.

●Presented monthly data and shipment stats to College of American Pathologist (CAP)

Humana

Work from Home (WFH)

Medicaid Inbound Calls Representative

Provided quality customer care to Humana Medicaid Kentucky and South Carolina members

Adequately and efficiently provided Primary Care Provider changes, demographic changes, claims research information and many more tasks necessary to accommodate the member

Received a Top Performer bonus for the month of November concerning all KY and SC Medicaid Inbound Calls Reps

Subject Matter Expert Certified (SME)

Facilitator Certified

EDUCATION AND TRAINING

Bachelors of Science in Health Science

Purdue University Global, Online

Some College (No Degree): Nursing

Kettering College, Dayton, OH

High School Diploma 05/2005

Keystone Heights Junior/Senior High School, Keystone Heights, FL

ACCOMPLISHMENTS

●Combat Medic Badge - OEF 10 (Operation Enduring Freedom)

●Army Commendation Medal - Awarded for sustained acts of heroism

●Parachutist Badge - 2007

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