Kute A. Gibson

Dover, DE ***** · 267-***-**** · aduvg4@r.postjobfree.com

Objective

To obtain a position in a respectable organization that provides extraordinary service to its internal and external clientele.

Skills

Well organized, team player with the ability to multi-task

Good problem-solving skills

Good time Management-Strong data entry skills.

Excellent verbal and written communication skills

Attention to detail to ensure accuracy

Experience

University of Penn Hospital Philadelphia, PA 2013-Present

Full-Time Medical records supervisor

Prepare and scan patient medical records

oVerify that 2 patient identifiers on all records

oVerify that providers have signed off and dated materials

oScan and validate records according to UPHS standards

Oversee and respond to request for priority scanning

Create monthly staff schedules for mail pickups and distributions through the PTI programs

Prepare patient education folders and deliver them to transplant inpatient floors

Provide front desk and phone coverage as needed

Manages the ordering of department supplies

Hire and onboard new medical clerks

Chestnut Hill Hospital Philadelphia, pa

Full Time Lead Patient Service Representative 2007- 2013

Enhanced patient/customer experience by providing exceptional clerical, technical, and customer support

Verification of insurance, patient demographics, and referrals

Scheduled patient appointments

Collect patient co-pays, daily deposits, and insurance billing

Experience with Microsoft Office and certification in EPIC/APM Scheduling

Blue Green vacations Philadelphia, PA 2006 – 2007

Full-Time Customer Service Representative Supervisor

Delivered sales pitch using pre-written content on products and services provided

Answered customer questions using literature provided

Completed customer orders by collecting demographics and entered into the company database

Managed inbounds and out-bound call volume and answered questions from staff provided guidance and feedback

Assisted in the formulation of targets for individuals/ teams.

Hired, onboardeded, and trained new employees.

Ensured adherence to policies for attendance, established procedures etc.

Dell Computers Tampa, FL 2004 - 2006

Full-Time Lead Collection Service Representative

Contact customers regarding overdue payments, review of terms of sales, service or credit contracts

Coordinates collection efforts with sales force

Reconciles discrepancies with customers

Record customer financial status and collection efforts, files correspondence and grants extension of credits

Various clerical work may be assigned

Education

Evelyn Graves Christian Academy 1998-2002

Diploma in Academic Studies

Community and Volunteer Work

Kingsessing Recreational Center 2005 – Present

Basketball and Football Couch

References Available Upon Request

Contact this candidate