Summer Lucero

*** ******* ** **

Albuquerque NM *7114

Phone # 505-***-****

Career Objective:

To use my Customer Service experience and skills to secure a position with possible growth.

Highlights of Qualifications:

Working with customer providing World Class Customer Service.

Experience with handling difficult customers problems and inquiries.

Experience in handling multiple phone lines.

Proficient in Excel and Word

Experience:

FPI Management Inc. 6/17- 9/22

Assistant Manager/Leasing Agent

Presenting properties and provided amenities in a positive light to prospective tenants. Being a representative for property owners and help them navigate the property market. Advertising available apartments using a variety of media and promoting materials. Posting rent, attending Court for cases regarding the property.

Lori's gifts 6/16-9/17

Customer Service Representative/Cashier

Cashier and do inventory and reset the store work at all four stores in Albuquerque

UNM Human Resources/Kelly Services 9/15-5/16

Data Entry and Scanning employee personal files into the computer data base before UNM shredded to upgrade their systems

Casa Verde Salon and Spa 4/13- 10/14

Guest Services

Greet guests, set up appointments, answer phones, housekeeping and helped with donations for non profit organizations.

Galles Chevrolet 8/12- 4/13

Salesfloor Receptionist

Answer multiple phone lines and transfer them to correct person. Make sales folders for new and used cars.

Focus Receivables Management 4/10-12/10

Debt collector

Give advice to customers of important actions and strategies for debt repayment. Arrange for debt repayment or make payment schedules based on financial situations. Document information about financial conditions of customers and status of collection efforts.

JP&D Satellite Systems 7/06-11/07

Route Manager, Customers Service

Would route technicians for Direct TV installations. Call techs and get ETA’s. I would make daily completion reports and conference calls concerning statuses. This required using multiple phone lines.

Education:

Valley High School Basic Diploma 2000

45hr class Certificate Available

References:

Tamie Shrum 970-***-**** Julie Vigil 505-***-****

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