Data Entry Front Desk
Resume:
SUMMARY
SKILLS
EXPERIENCE
RUBY
RAMIREZ
*************@*****.***
El Pas, TX 79932
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
• Documenting and Recording Information
• Database Search and Data Entry Skills
• Complaint Investigation
• Administrative and Office Support
• CPR Certified, AED certified
Type 45 wpm, 10-key and experiencing in
Microsoft office
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• Bilingual
PATIENT RELATIONS SUPERVISOR 09/2019 to 01/2023
University Vision Centre - El Paso, TX
• Counselled patients on potential financial liabilities and payment requirements. Verified patients' insurance and payment methods during admissions or check-in processes.
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Received patient inquiries or complaints and directed to appropriate medical staff members.
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Organized timely and accurate referrals to help patients obtain health care services and access available resources.
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• Explained policies, procedures and services to patients. Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
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• Collaborated with clinical and administrative staff to meet patient needs. Accessed programs and set up correct payment strategies based on patient means and needs.
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Obtained informed consent and payment documentation from patients and filed in system.
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• Documented patient counters in hospital system and initiated follow-up actions. Reconciled end of day accounting reports for daily collection from patients, insurances, and EFT payments.
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Verified patient authorizations, eligibility, and benefits for the upmost care of the patient.
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• Supervised 5-8 employees (making schedules, covering shifts, etc)
• Assisted in other departments in the office as needed on a daily basis. Resolving all escaladed concerns or billing statements and compromising what was best for office and patients within my limits
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FRONT DESK RECEPTIONIST 11/2017 to 09/2019
University Vision Centre - El Paso, TX
• Received incoming calls and coordinated with staff to fulfill customer requests. Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
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• Completed basic bookkeeping and document filing.
• Scheduled appointments and maintained and updated appointment calendars.
• Input customer data into reservation systems and updated to reflect room changes.
• Coordinated pick-up and delivery of express mail services. Preserved office security by following safety procedures and controlling access via reception desk.
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• Greeted customers, answered general questions and directed to appropriate EDUCATION AND
TRAINING
locations.
Supplied callers with office address and directions, employee email addresses and phone extensions.
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Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
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• Responded to inquiries and room requests made online, by phone and via email.
• Greeted visitors to provide information and direct to appropriate personnel. Handled payment processing and provided customers with receipts and proper bills and change.
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• Scheduled space or equipment for special programs, meetings and conferences. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
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Monitored reception area to provide consistently safe, hazard-free environment for customers.
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CLINICAL TECHNICIAN 05/2016 to 08/2017
University Vision Centre - El Paso, TX
• Analyzed results of tests for conformity to specifications.
• Recorded test or medical data for reports using narratives, charts or graphs.
• Updated patients' medical charts in detail of medications and history of surgeries. Recorded any complaints that patients were experiencing and ran tests as required by law in the office of Optometry.
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• Assisted doctors with charting notes and diagnoses for the patient visit. Recorded final findings in patients encounters and sending correct codes for billing purposes.
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Assisted in fitting patients in contacts prescribed for the patient, as well as training patients on inserted and removing of soft disposable lenses, or in customized hard lenses.
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ELEMENTARY SCHOOL RECEPTIONIST 07/2005 to 04/2015 Canutillo Independent School District - Canutillo, TX
• Reported suspicious individuals to supervisor.
• Served visitors by greeting, welcoming and directing to appropriate personnel. Composed and prepared routine correspondence, letters and reports with job-related software.
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Transmitted information or documents to customers through email, mailings or facsimile machine.
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Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
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Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
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• Sorted incoming mail and directed to correct personnel each day. Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
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Greeted customers, answered general questions and directed to appropriate locations.
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Assisted with maintaining Student Confidential Files and gathering all documents required by law
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Franklin High School - El Paso, TX
High School Diploma
06/2000
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