Lipika Dua

Email: aduvf5@r.postjobfree.com LinkedIn: linkedin.com/in/lipika-dua-85a572220

Phone: +1-416-***-****

OBJECTIVE STATEMENT

Language proficiency in English, French, Hindi, Punjabi, German. Experienced associate bringing growth mindset,enthusiasm, dedication, and an exceptional work ethic. Trained in customer service industry and cash handling background. Highly energetic with positive attitude and outgoing personality which enhances customer experience.

ACHIEVEMENTS

• Promoted to the Samsung Ambassador to represent Rogers at district level.

• Outstanding Prober Award from Seneca for displaying teamwork in research projects.

• Selected for India’s Biggest National Science and Engineering Fair IRIS (Initiative for Research and Innovation in Science) from 2014-2018 and handled projects with Intel.

• Attained 1st position in Badminton championship hosted by Seneca College. WORK EXPERIENCE

Rogers Communications Inc. Calgary, Alberta

Sales Representative

Dec 2021 – Current

• Promptly and efficiently servicing customers’ accounts, from identifying customers’ needs to satisfying them for excellent customer satisfaction.

• Promoted to the Samsung Brand Ambassador to represent the store at district level, some of the common duties involves- staying up to date with all the Samsung products that launched, promoting, and selling Samsung Devices to customers on daily basis.

• Conducting regular transactions through Apollo POS system.

• Performed the duty of being the accessory prime of the store, replenishing accessories and checking 302- reporting for ordering the necessary accessories. OSL Retail Services Toronto, Ontario

Photo Lab Sales Associate March 2021 – Dec 2021

• Creating prints for an 11x14 Wrapped Canvas, 6x8 photobook, 6x8 Monthly Calendar, etc.

• Handled cash transactions throughout the shift and balancing at the end of the day.

• Helping customers in buying the best electronic products, Nintendo switches, Chromebook

• Dealt with customer complaints by applying HEAT model

• Process POS purchase, cross-selling and upselling of the products.

• Maintaining store choreography to always keep it presentable for the customers. VOLUNTEERING EXPERIENCE

Seneca College Toronto, Ontario

Volunteer Toy Drive Nov 2021- Dec 2021

• Volunteered to participate in raising money for toy drive for underprivileged children. Raised

$15,000in total to buy toys for Christmas.

Seneca College

SMILE (Student Mentoring in Life and Education) Peer Mentor Jan 2022- Aug 2022

• Mentored 10 students for two semesters and helped them with smooth transitioning to college by making them understand what to expect in their program.

• Conducted weekly meetings with the students and spread awareness about managing their time and developing study skills for their upcoming challenges. Seneca College Toronto, Ontario

Campaign Manager Dec 2021 – Jan 2022

• Volunteered in Seneca Student Federation campaign elections and helped candidates build their campaign to spread awareness among college students about the importance of SSF in Seneca. EDUCATION

• Seneca College: Ontario College Diploma Toronto, Ontario Chemical Laboratory Technician August 2022

• French Language Diploma Kolkata, India

October 2020

Certified in DELF (Diplôme d'Études en Langue Française) A1 and A2 levels which is an official diploma awarded by the French Ministry of Education to certify the French language competency of candidates outside of France.

• SMILE Peer Mentor Certification Toronto, Ontario August 2022

Mentored 10 students for two semesters and helped them with smooth transitioning to college by making them understand what to expect in their program.

References available upon request

Contact this candidate