Sales Director Customer Service
Resume:
********@*****.***
Luis D Bido
OBJETIVES
It is necessary to get this job because i know That it will impose on me new challenges which I have overcome, because of the type of company that is this, and because I have always been passionate about the details, very dedicated to giving full satisfaction to each client regardless of the magnitude within or financial or economic scale. I have been multi- talented implementer System expert and have led groups of employees through an office of my own and in other joint projects
DFY INTERNATIONAL. Quality control agent
Feb 2020. Present
Receive goods from shipping agents and do content quality control, and then forward these to their final destination
PRIMERICA Life Insurance Agent
Apr 2016 Jun 2019
Make appointments with prospects, explaining to them the different financial products that the company owns, and try to make the final sales, and also try to introduce to each prospective client, the compensation plan of the company in order to be recruited
G2 SECURE STAFF LLC Cabin Services Agent
Jun 2018. Dic 2018
Do various services on aircraft, what would be surveillance, cabin conditioning, cleaning, routine maintenance of the aircraft while on the service ramp
FULL STEAM STAFFING
Mar 2016 May 2018
Responsible for maintaining production line stock in its optimum condition, assisting supervisors with additional work, managing food production line equipment
CORPORATE ACUEDUCT OF SANTO DOMINGO
Feb 2008. Mar 2016
Responsibility to assist the audit director of the corporation, in process control and resource management, to adapt the policies of the institution to the proper internal control processes, to verify the compliance of these by others departments of the entity
SICFLEX Sales Director- Owner
Sep 1996. Jul 2009
Co-Owner, responsible of making the functions of Accounting and Computer Systems Advisor, in charge of computer installation to the customers, and after tósale, organizes the training for the company staff and executives
Resourceful Sales Director dedicated to providing elevated customer service to generate loyal clientele
Forward-thinking Computer systems Advisor with specialized education in informatics Applies learned principles to meet deadlines with accuracy in high pressure different environments. Skilled in computer software with strong communications skills to listen effectively and exceed expectations while maintaining customers service approach.
Experienced Vicepresident Sales Director with over 20 years of experience in service industry. Excellent reputation for solving problems, improving customer satisfaction, and driving overall operational improvements.
Consistently saved costs while increasing profits.
Multi-talented implantation expert consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity .
Collaborate regularly with My office (Sicflex), teammates in Sales to maximize their opportunities to acquire new clients .
Manage the implementation projects of newly acquired clients.
Conducting online and on-site workshops to comprehensively understand and document their business processes and requirements.
Update Sicflex’s platform configuration and provide in case of be necessary the data migration service based on workshops decisions.
Monitor the client experience through Sicflex on-boarding process, removing roadblocks, and deploying Sicflex resources where needed.
Built customer skills and usage of Sicflex features by ensuring key users complete systems product training and learn best practices for business adoption training.
Maintain relationship high and wide within clien organization, including with key stakeholders and executives sponsors, in order to ensure compliance, facilitate closing new business opportunities, and ensure client renewal.
EDUCATION
UNAPEC college. Dominican Republic
CPA- Certified Públic Accounting 1986
UNAPEC College. Dominican Republic
marketing Technician. 1987
COSECO School. Dominican Republic
Informatics Computer Systems Administration 1987
LIBERTY TAX Bronx NY
Certified Tax Preparer 2016
HISPANIC INVESTORS LLC Queens NY
Investments Trader 2018
SKILLS
Extensive experience in Operational Audit, budgets. experience in database management, Crystal report generator, Windows 2010 package management, NT, such as Excel, word, PowerPoint, access,
Quicken, Daceasy,
Ability to work as a team, adapt to different work environments, understanding and learning new tasks and practices,
Sports Experience in Field Tennis Classes, Basketball Practice and Baseball
OTHER EXTRACURRICULAR RECONIGTIONS AWARDED
Management of psychosometric tests 2016
The boundaries migration and its side impact. National Institute of Inmigrac 2015
NGOs and the management of public funds, UNADONGI 2015
Human Relations and Oratory UNAPEC 1986
Administration XI Inter-American Accounting Seminar. Dominican Republic Institute of Authorized Public Accountants 1988
Introduction to the computer. COSECO 1987
Electronic Sheet COSECO 1986
Specialization in Unix Systems COSECO 1988
First International Marketing Day. Association of Sales and Marketing Executives 1989
Graphic advertising course Making 1987
management decisions with the 936 Funded Loan INCAT 1986
Management computer. Leader Training Institute
Course to be a member of the Electoral College. Central Electoral board .
Diploma in political management Third Age College 1990
PROFESIONALS AND SOCIAL ORGANIZATIONS
Dominican Republic Institute of Authorized Public Accountants 1986
Unapec Graduate Association, Member 1987
Unasongi NGO Member 2014
Business Development Technology Association Member. 2012
Dominican Liberation Party . Member 1999
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