Kevin J. Brown

**** ********* ******

Phone: 917-***-**** • aduve6@r.postjobfree.com

IT SUPPORT TECHNICIAN

PROFESSIONAL SUMMARY

IT Professional with excellent communication and Interpersonal skills. Proficient in installing, troubleshooting and maintaining computers, applications and networks. Fundamental knowledge of Microsoft Office, Power Point, and Excel. CompTIA A+ and Network+ Certifications.

EDUCATION

Per Scholas, Bronx, NY November 2019 - March 2020 Computer Technician Training - A comprehensive IT curriculum, incorporating a combination of formal instruction and hands-on activities, in a real-world working environment.

TECHNICAL SKILLS

• Networking - DHCP and DNS Server; Group Policy management fundamentals; 802.11/ PAN/LAN/ design, configuration, and troubleshooting; Remote Desktop assistance; VPN, NAT, PAT and VLAN configuration • Software - Windows 8 & 7; MS Office 2013/2010; VMware Workstation;

• Hardware - Data encryption, backups, recovery, cleanups, images; Mobile Device troubleshooting; PC/Laptop maintenance; Network Printer troubleshooting; Networking Cable management

WORK EXPERIENCE

NYS DEPARTMENT OF HEALTH (OFFICE OF HEALTH INSURANCE PROGRAMS) MAY 2021 - MAY 2022 COMPUTER SUPPORT SPECIALIST

•Assembled work stations for newly hired employees.

•Provided technical assistance by troubleshooting both hardware and software for Windows workstations resolving a minimum of 7 tickets daily.

•Responded to operating and errors messages.

•Used multiple softwares; utilizing specialized office and proprietary office software systems.

•Daily check of transactions for processing in welfare MGMT database systems.

•Data entry.

•Assisted with Covid 9 public health emergency projects.

IST, New York, NY June 2017 - August 2019 Service Specialist

• Processed mail, copied legal documents and updated employee records

• Provided high levels customer care in a friendly and cooperative manner

• Maintained scanning equipment and all documentation logs

Tiffany & Co., New York, NY October 2016 – December 2016

Material Handler

• Performed mail center tasks such as sorting, metering, folding, stuffing and envelopes, and providing mail pick-up and delivery service

• Operated mailing, copy and scanning equipment

• Oversaw shipping and receiving by sorting and delivering small packages

• Carefully handled and processed time-sensitive, urgent and confidential materials and packages

Insomnia Cookies, New York, NY March 2015 – November 2015

Delivery Driver

• Responsible for customer transactions and the reliable delivery of Insomnia Cookies • Worked independently and as part of a team to support workstations and complete all closing duties, including cleaning and next day preparation

• Accurately processed orders and payment transactions, and executed cash management duties • Protected company’s assets by maintaining organized, safe, and clean work areas and complying with all safety and security standards

FEGS Back to Work, Bronx, NY December 2014 – February 2015

Administrative Assistant (Intern)

• Main responsibilities included filing and organizing documents

• Distributed, proctored, processed and graded test exams for participants • Answered phones and greeted clients warmly

Papa John’s Pizza, Bronx, NY October 2013 – December 2013

Driver

• Processed and prepared orders for delivery by checking for accuracy, following proper delivery procedures, and providing professional and friendly interaction with customers

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