Service Representative Customer

MORELLA SIFONTES (US Citizen)

Fulshear, Texas

C: 713-***-****

***************@***.***

SUMMARY

Bilingual (Spanish) professional with extensive experience working in customer service matters and demonstrated ability to provide exceptional support and service. EXPERIENCE

MVFiestas (Balloon Decoration Services) Jan 2021- Present Remote

Customer Service Specialist (PT)

● Handle 20+ calls daily with duties including retrieving customer data, presenting relevant product information, providing estimates for services, etc. Resource Staffing Aug 2019- Present

Houston, Texas

Model Home Assistant (PT)

● Greeting visitors at model homes, escort potential buyers through community and inventory, gather information from prospective buyers. MS Services Jan 2015- July 2019

Katy, Texas

General Manager- Cleaning Services (Home & Commercial)

● Direct supervision of cleaning services, ensuring quality safety, customer satisfaction, proper use of tools/supplies, etc.

● Establish and review standards and work procedures for all janitorial staff in accordance with policies and best practices.

Strategic Milestone LLC 2006-2015

Katy, Texas

Executive Assistant

● Initial contact and follow up with existing clients including but not limited to: phone calls, face to face meetings and written communication.

● Coordination of meetings, conference calls, local and overseas travel arrangements Children Institute 2005

Houston, Texas

Language Instructor

● Spanish as a Second Language- Levels 1-5

Zermat 2003-2004

Houston, Texas

Customer Service Representative

● Customer service representative for local and international sales Petroleos de Venezuela (PDVSA- Venezuela State Oil Company) 1988- 2000 Caracas, Venezuela

Special Events Coordinator

● Coodinator of training workshops/programs and conferences.

● Supervision of all events: Planning, logistics, and development EDUCATION

Administration, Planning and Organization Studies

Pierce College of Administration

Philadelphia, Pennsylvania

1978 – 1979

High School Diploma – Venezuela 1977

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