Pharmacy tech. Customer service. Detail oriented.

SHARLYNEHRESMAN

Attica, Ohio ***** 567-***-**** ***************@*****.***

Professional Summary

Accomplished Certified Pharmacy Technician with over eight (8) years of experience in retail pharmacy environment for major national chain. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills and sound judgement.

Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and be an eager and active team member.

Skills

● Patient Profile Setup

● Prescription Filling and Labeling

● Organization and Prioritization

● Problem-Solving Skills

● Dispensing Medications

● Prescription Order Verification

● Answering and Routing Calls

● Patient Confidentiality

● Proper Labeling Procedures

● High-Volume Environment

● Pharmacist Assistance

● Staff Leadership

● Customer Identification Checks

● Benefits Research

● Medication Side Effect Knowledge

● Patient Data Management Systems

● Administering Claims

● Reviewing Patient Information

● Understanding of Drugs

● HIPAA

Work History

Certified Pharmacy Technician 06/2010 to 07/2018

Walmart – Tiffin, OH

● Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

● Communicated directly with doctors offices via telephone, fax, and email.

● Completed paperwork, entering prescription and insurance or billing information into patient profiles.

● Assisted in preparation, distribution, and storage of pharmaceuticals.

● Counted, measured, and compounded medications following standard procedures.

● Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

● Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

● Resolved non-routine issues like third-party billing, computer system and customer service issues.

● Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

● Coordinated verification and filling of more than 350-400 daily prescriptions in high-volume retail pharmacy environment.

● Answered incoming phone calls and addressed questions from customers and healthcare providers.

● Maintained drug inventory levels by ordering necessary medications and supplies.

● Supervised Number pharmacy technicians and coordinated day-to-day assignments.

● Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.

● Restocked automated medication dispensing equipment.

● Set up and modified patient profiles in System to include current information such as medications and insurance details.

● Maintained proper drug storage procedures, registries, and records for controlled drugs.

● Collected co-payments or full payments from customers.

● Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Business Co-Owner 06/1993 to 09/2008

R & S Diversified Contracting, Inc. – Attica, OH

Education

Criminal Justice

University of Phoenix - Tempe, AZ

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