Sales Associate Customer Service

KASI (JAMAYKA) POPE

** ***** ****** ****** ********, Georgia 30529 (706)-***-**************@*****.***

PERSONAL SUMMERY

A dependable dedicated employee with management experience and a willingness to take on added responsibilities to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.

SKILLS

• Cash flow management

• Efficient sales transaction

• Personable

• Stress management

• Motivated team player

• Knowledge of medical terminology

• Customer service

• Goal oriented

WORK HISTORY

Office Manager, 01/20 - Present

JMP Cleaning and Organizing LTD. Co - Jefferson, Georgia

• Prepared daily, weekly, and monthly reports and updated calendar of appointments

• Preformed basic accounting functions

• Prepared monthly supply orders while staying within a strict budget

• Responded to all emails and text messages regarding appointments, customer issues or schedule changes daily to ensure customer satisfaction

• Fallowed up with all customers to ensure that they were 100% satisfied with the job completed

• Researched all cleaning supplies to assure that they are all made with 100 percent natural materials.

Lead Sales Associate, 2/2018 - 12/2019

Dollar General Corp – Commerce, Georgia

• Trained new sales associates, monitored sales team performances and provided constructive feedback.

• Provided exceptional customer service to ensure client loyalty and satisfaction.

• Placed special merchandise orders for customers.

• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Created performance reports covering cashier sales totals and account profiles.

• Responded to customer requests via telephone and emails.

• Supported store manager with daily operational functions.

Management Assistant / Sales Associate – Cashier, 08/2017 to 07/2018

Commerce Travel Center – Commerce, Georgia

• Maintained inventory stock for groceries, tobacco, health and beauty, alcohol by placing orders to maintain the overturn of store products.

• Oversaw the training and onboard process for all newly hired employees

• Improved customer service by listening to customer feedback and prioritizing long-term business goals.

• Provided job candidates by screening, interviewing, and testing applicants.

• Prepared vendor invoices and processed incoming payments.

Lead Sales Associate, 10/2015 to 01/2016

Dollar General Corp — Commerce, Georgia

• Trained new sales associates.

• Monitored sales team performances and provided constructive feedback.

• Provided exceptional customer service to ensure client loyalty and satisfaction.

• Placed special merchandise orders for customers.

• Managed a wide variety of customer services and administrative tasks to resolve customer issues

Office Manager, 02/2013 to 01/2016

Ed Colley Grading — Nicholson, Georgia

• Held oversight of office inventory activities, including orders and requisitions, stocking, and shipment receiving.

• Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.

• Optimized organizational systems for payment collections, accounts payable/receivable, deposits, and record keeper.

• Managed costs of billing and resolved financial discrepancies effectively through the organizational management of account information.

• Maintained computer and physical filing systems.

• Provided complete meeting support, including preparing materials and taking notes.

• Handled all incoming business and client requests for information.

• Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.

• Prepared vendor invoices and processed incoming payments.

Education

Phlebotomy Technician Certification

Medical Institute of Northeast Georgia — presently attending

No degree obtained as of yet

Athens Technical College — Athens, Georgia, 2019 – 2020

Lanier Technical College — Winder, Georgia, 2018 – 2019

High School Diploma: 1997

Commerce High School — Commerce, Georgia

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