Data Entry Administrative Assistant

Rufa Diaz

**** ** ** **

LAUDERDALE LAKES, FL ***13

954-***-**** ********@*****.***

My objective is to acquire a position where my extensive administrative experience can add value to a corporation-centric team.

I am the perfect candidate for this position since I have a long term experience.

SKILLS & QUALIFICATIONS Bilingual: English/Spanish. Reliable, punctual, and can remain calm and professional through

critical situations. Well-organized and efficient working in a dynamic environment. Detail oriented and can quickly learn new

operational systems. Strong analytical skills: capable of assessing conditions and implementing appropriate solutions. Can

operate in the field, creating new customers. Proficient in Microsoft Operations, Excel, Word, PowerPoint and Outlook and Quick

Books.

EDUCATION:

Real Estate Associate Gold Coast Schools.

Associates in Arts Degree in Business Administration, Phillips College, New Orleans, LA

ESOL Diploma, Tulane University, New Orleans, LA

High School Diploma, Colegio Madre Emilia, Caracas, Venezuela.

WORK EXPERIENCE:

Administrative position from 2012 thru December 2021 -Home Arts Design, Deerfield Beach, FL (General Contractor).

Assist and manage the CEO office by planning and coordinating all the projects of the company including bids, estimates, hiring

sub-contractors, crews, control site workers attendance and accomplish any special requirement completing all the process.

Responsible for maintaining daily office routine; daily Quick Books banking reports. Prepare cities building forms, Fill out and

notarize permit forms. Schedule and coordinate failed inspections Complete permit applications for daily installs; NOC when

necessary Coordinate drop off/pick up their permits Electrical, Structural, Mechanical, Roofing and Plumbing Permits Track

daily schedule of Permit Update and renew expired permits Call in Inspections Confirm Inspection appointments with

customers & get time frames for inspections for customers Permit Revisions Correct rejected permit applications (e.g., plans

needed) Correct other paper work issues, e.g., wrong app. Signed; warranty deed needed; wrong signature; missing signature; no

NOC signed Strongly ensure all permits are closed out; permits applied for are issued Ensure that all open permits are closed;

Renew permits; Pay fees, search Public Records and Property Appraiser in Palm Beach, Broward and Miami-Dade Counties;

gathering proper documents to be submitted at the compliant offices. Schedule clients appointments, maintain calendar for

estimate dates, preparing bids, proposals, invoices, purchase orders, conference calls, meetings with Sub-contractors.

Sales and Retention Representative July 2011 - March 2012 Saveology Inc. Margate, FL.

Take approximately 65 daily in-bound customer service calls to retain, sell, and upsell technical support services and other

products (e.g., modems, routers, antivirus software, and other soft wares). Alleviate the concerns and frustration of irate

customers to enhance their trust in the company and influence them to keep their current service by clarifying the benefits of having

the service and providing additional incentives. Notate and document each call and keep daily log of all calls and their outcome.

Telephone Sales Representative November 2000 - December 2010 Sun Sentinel Newspaper, Lauderhill, FL

Providing excellent customer service while generating circular home delivery sales to meet daily goals. Handled retention and

collection for past-due clients and was in charge of investigating charge backs. Responsible for entering data such as personal

client information including credit cards.

Mabey Bridge & Shore, Inc. Fort Lauderdale, FL July 2008 thru February 2011

Preparation of quotations and bid packages to the required standard and accuracy for customers review and acceptance.

Coordinate and schedule deliveries and collection of bridging, propping, shoring, and matting equipment. Maintain job calendar of

in-coming and out -going orders. Maintain companys daily reports, enter all quotes into the depots system. Preparation of

Purchase Orders, Goods, Received Notes (GRNs) and Product Requirement list. Advise customers of outstanding equipment on

site or damages accrued on the contract and any other charges that may be applied (trucking detention time.) Communicate and

coordinate with yard foreman, assisting depot manager on in-coming and out-going orders. Transport issues: job confirmations to

transport companies, instructions to drivers, creating and processing invoices, schedule truck drivers for loads or collections on site.

Follow up with customers to assure satisfaction, respond to, and solve or refer problems. Research complaints concerning

services rendered, referring complaints of service failures to designated departments for investigation.

Rufa Diaz Resume page 1

Project Manager/Purchasing Agent December 2005 - May 2007 Prime Homebuilders, Inc. Ft Lauderdale, FL

Maintained records of bids from subcontractors. Consulted with prospective subcontractors in order to obtain the lowest bids for

each home building project. Conducted research for potential new bidders within each project zone. Determined method of

procurement (e.g., direct bids) and coordinated work between developers and subcontractors. Reviewed bid proposals and

negotiated contracts within budgetary limitations and scope of authority. Prepared and processed weekly reports and maintained

records of proposals from former bidders. Successfully prepared and handled the contracts and all the exhibits for each sub-

contractor.

Sales Consultant/Outbound Telemarketing Department September 2004 - June 2005 HR Direct, a Taylor Corporation

Company, Sunrise, FL

Responsible for providing growth in sales in order to meet corporate goals. Contacted Human Resources, Loss Prevention, and

Safety Department of companies in order to sell and upsell product. Regularly followed-up with clients via email, fax, and

telephone. Processed large amounts of data entry.

Traffic Coordinator March 1999 - March 2005 ABC Distributing, Inc. Miami, FL

Responsible for the maintenance and verification of shipping schedule. Systematically monitored and verified large numbers of

responses from automated letters, faxes, e-mail and phone calls received from each domestic or foreign vendor. Tracked and

analyzed shipments delays and assured delivery. Reviewed weekly reports for backorders and any special circumstances.

Executive Administrative Assistant September 1990 - July 1998 Yoruma Corporation, Inc. Miami, FL Assisted the Executive

President with special projects and reports. Managed all customer inquiries and coordinated complete order process. In charge of

inventory control, quoting, selling, purchasing, invoicing, hiring of personnel, collections and basic bookkeeping. Worked under a

fast-paced dynamic environment to meet deadlines for important shipments going out of the country.

Rufa Diaz Resume page 2

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