Customer Service Operations Administrator
Resume:
Stephanie Majtan
Branford, CT 06405
PH: 203-***-****
Email: *******@*****.***
Summary
Associates Degree in Hotel and Restaurant services. Ten years of experience in restaurant and catering industry, specializing in the coordination of events and customer service. Involved in all aspects of business, including the responsibility of opening/closing, consulting, and problem solving as individual as well as working with co-workers as a team. Professional in all situations with customers, clients and co-workers. Excellent social skills and not afraid to manage or take authority when asked. Fed Ex: Senior Operations Administrator
04/2020– 1/2023
• Solving and tracking customers packages.
• Quality assurance, maintaining QA area which included, damage package reports over good, re-labeling packages that needed tracking numbers, answering customer questions, repacking packages.
• Overseeing the scanner room. Responsibilities included handing out equipment, sending out damaged equipment for repairs, distributing pay checks to employees at the end of each work week.
• Assisted with daily tasks and maintaining a clean work area. Fed Ex: Ground line haul
10/2019 – 12/24/19
• Assisted with dispatching drivers for delivery.
• Yard Check make sure all trailers are accounted for.
• Dock walk to give percentages for packages in trailers that were ready to be dispatched.
• Answering phones to assist divers and clients for deliveries. All U Design & Print: Co-Owner Sales/Pricing
2013 - Present
• Assisted customers on products selection and purchases to meet the best product for their business needs.
• Achieved daily and monthly sales by cross selling apparel, designs, and promotional products.
• Responded to telephone and email inquiries in a timely manner by providing quality customer service.
• Sought out new customer accounts and maintained a strong and growing customer base. Christopher Martins Restaurant: Head Hostess/Busser 2014 - Present
• Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
• Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
• Accept and organize reservations and prioritize reservations to accommodate customers.
• Train all New employees in Dining room and Pub to insure all procedures and customer service needs are being met through the restaurant. Guilford Food Center: Food Staff
2005 - 2013
• Opened and closed when needed. Prepared food and all work areas accordingly for operation for customer and employee arrival.
• Assisted with the preparation of all food required for customers and staff.
• Responsible for making sure meals were prepared and presented on time, ensuring all foods produced were made in a safe and hygienic manner at all times.
• Involved in catering for large companies and banquet events.
• Dealt with customer complaints and issues.
Hidden Kitchen: Food Staff
2000 - 2005
• Food Preparation in a high-volume environment.
• Quality control made sure all food was prepared fresh and on time to customer satisfaction.
• Worked on the floor when needed assisting customers needs.
• Assisted with training new hires for development of the staff.
• Responsible for smooth efficient running kitchen, including routine food preparation and production, as well as supervising any staff member assigned to a task with me. Media Basics Video: Office Manager
1990 – 2000
• In charge of all bookkeeping billable, payables and receivables.
• Developed an inventory tracking system for tracking equipment in and out of warehouse.
• Customer management including, shipping, packing and estimating jobs. Maintained customer relationships, consulted with customers from to start to finish on every job.
• Managed store operation with key-holding responsibilities, opened and closed Monday through Friday.
• In charge of all marketing materials to grow business for each calendar quarter. Worked closely with the owner to establish new accounts and fresh ideas to grow the business. Education
•Associates degree in Hotel Restaurant Management from Hesser College in Manchester, New Hampshire.
•Graduated in May of 1992.
Software Skills
• Microsoft Office: Excel, PowerPoint, and Word
• QuickBooks
• Media programs
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