Claims Processor Customer Service

LATOYA L. GANT

** **** ****** ********, ** ***** Cell 813-***-****

********@*****.***

PROFILE

Claims processor with several years of progressive experience in the financial services industry, motivated to utilize strong customer service, communication, organizational, computer, analytical and interpersonal skills.

PROFESSIONAL EXPERIENCE

ROOT & TOOT TRANSPORTATION LLC, Tampa FL 2019- 2022

Professional Commercial Truck Driver

Safely drives commercial vehicles over or on established route(s) to load/unload product at the shipping/receiving locations

Shuttle tractor/trailers to and from the logistics companies, reposition trailers parked on the yard including backing trailers to dock doors

Ensure that all tasks performed are done in a safe manner, including wearing PPE

Meet the defined Motor Vehicle report standards to remain qualified to drive a commercial motor vehicle

Properly secure load to ensure no damage to the products

Perform per and post-trip safety inspections at the beginning and end of each day

Voya FINANCIAL SERVICES, Hartford, CT 2003 – 2019

Policy Service Coordinator

Reviewed incoming paperwork to ensure all good order requirements are received

Provided excellent customer service to internal and external customers

Determined eligibility and calculated amounts for Required Minimum Distributions

Understand standard procedures/workflows and identify gaps and offer solutions

Analyzed and accurately processed transfers, rollovers, cash surrenders, partial withdrawals, loans, free looks, re-allocations also set up subsequent payments, Pre-Authorized Checking payments, Automated Clearing House deposits and automatic rebalances

Communicated with policy holders verbally and/or in writing to resolve issues related to requested changes and disbursements

Workflow Coordinator

Monitored incoming workload, ensured daily correspondence was received from

Administrative Services Unit in a timely manner

Sorted and distributed incoming mail for processing

Maintained employee metrics under direction of Managers

Completed special projects as assigned, researched undeliverable mail, recorded new

addresses, and forwarded mail

Voter Contact /Phone Banking/Canvasser

Minnie Gonzales Campaign 2007

Ned Lamont Campaign 2010

Andrew Hopper Campaign 2012

EDUCATION

A.I. Prince Technical High School, Hartford, CT, Diploma 1993 – 1997

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