MONAE KING

**-** **** ***** ****** New York, NY *0035

646-***-**** - aduvbj@r.postjobfree.com

PROFESSIONAL SUMMARY

Reliable and committed, with strong interpersonal skills. Experienced Assistant with experience in all aspects of o ce management, and customer service, including filing and documenting information. SKILLS

● Customer and client relations

● Appointment setting

● Business correspondence

● Data entry

● Managerial experience

● Problem solving

● Communication

● Emergent Curriculum

● Learning assessments

● Leadership

WORK HISTORY

10/2022 to Secretary Front Desk

Current Northwell Health Hospital- Manhattan, NY

● Managed Front desk by greeting patients, checking in patients, and taking copays if owed.

● Scanned new patients ID & Insurance as well as prepared forms for them to fill out.

● No show patients if not arrived prior to fifteen minutes at expected time.

● Scheduled follow up appointments for patients if needed.

● Rescheduled appointments if arrived late and doctor can no longer see patient.

● Printed out scripts for patients if required on Doctor check out sheet and handed out doctors card if needed.

2/2022 to

7/2022

Client Service Associate

Swiss Post Solutions (FOX NEWS) – Manhattan, NY

● Managed receptionist area by greeting visitors, responding to telephone and email inquiries, and providing information for in-person requests.

● Made sure Fox employees had their parking sheet signed and put names in Excel spreadsheet

● Managed calendar by scheduling and confirming appointments.

● Writing emails and responding to anybody on Outlook who had questions pertaining to booking specific conference rooms, and what they wanted in their meetings.

● Emailed and sent out Daily scheduling for conference rooms that were booked to executive boss every day at time requested

● Trained new personnel regarding company operations, policies, and services. 1/2021 to

1/2022

Virtual Administrative Assistant

Adore Nicole LLC – Brooklyn, NY

● Developed and maintained detailed administrative processes and procedures to increase e ciency and accuracy.

● Monitored emails, organized boxes, and prioritized messages for supervisor

● Answered phone calls from clients and vendors looking for information and also shipped out packages.

● Aided timely completion of special projects in order to meet organizational and departmental goals.

● Maintained excellent customer relationships by responding to inquiries promptly and going above and beyond to meet unusual requests.

● Wrote precise internal and external letters and memos. 1/2020 to

5/2020

Support Services Specialist

Bestpass, Inc – Albany, NY

● Copied, logged, and scanned supporting documents before filing everything in client's files.

● E ectively respond to customer requests via phone and email, as well as answer questions and inquiries.

● Assist team members with their tasks/duties if necessary.

● Prepared detailed documents and reports in adherence to administrative processes.

● Input and process data in BPAM system for 4,716 violations EDUCATION

05/2020 Bachelor of Business Administration

The Sage Colleges - Albany NY

ACCOMPLISHMENTS

● Mentoring co-workers and Coordinated weekly project team meetings and drafted agendas to increase meeting e ciency.

● Awarded “Employee of the Month” for delivering outstanding administrative support.

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