Sales Associate Access Rep
Resume:
K E N D R A
C O O P E R
aduvbi@r.postjobfree.com
PROFESSIONAL SUMMARY
Teachable and flexible candidate with experience working under pressure in fast paced environments, both supervised and unsupervised, alone and with a team. Being empathetic and personable has helped me succeed in people facing interactions during my time in customer service. Creative writing in my leisure time has honed my typing skills and familiarity with basic computer programs.
SOFT SKILLS
●Interpersonal
●Organized
●Some EPIC training (i.e., patient registration)
●Empathic
●Affable
●Basic Computer Skills (i.e., Microsoft Word, Writing, GoogleDocs, Typing)
●Detail Oriented
●POS Systems
STRENGTHS
●Works well under pressure
●Experience with face-to-face customer service in fast paced environments with a diverse group of people of all ages.
●Phone etiquette experience by taking incoming calls during time in food services & hospitality.
●Tech savvy — comfortable learning and using new company software systems.
EMPLOYMENT HISTORY
Mercy Hospital
Patient Access Rep, ED (2022—)
Location: Saint Louis, Mo
Duties
-Entering accurate data: i.e., patient personal identification, reason for visit, insurance.
- Scanning documents, copying documents
-Pre-certification and financial clearances & pre-visit collection
-Knowledge on Insurance Carriers, Medicare Guidelines, Federal, State and Accreditation Agencies.
Fayetteville Country Club
Server, Bartender (September 2019—)
Location: Fayetteville, GA.
Duties
-Taking & Serving Orders
-Opening & Closing duties included cleaning, stocking.
-Serve Alcoholic Beverages
-Complete an inventory list
Norwood Hills Country Club
Server, Bartender, Cook (May 2015—August 2019)
Location: Saint Louis, Mo.
Duties
-Taking & Serving Orders
-Opening & Closing
-Clean Kitchen
-Food Prep
-Prepare orders
-Serve Alcoholic Beverages
-Complete an inventory list
Walmart
Sales Associate / Customer Service (April 2018—May 2019)
Location: Brentwood, Mo.
Duties
-Assisting customer’s needs and providing guidance
-Promoting and suggesting products
-Stocking & using MOD system
-Resolving customer concerns
-Resolve customer issues and conflicts
Noodles & Company
Team Member (February 2016—April 2018)
Location: Richmond Heights, Mo.
Duties
-Cash Handling
-Opening / Closing
-Clean dining area / Workstations / Restrooms
-Take orders
-Prepare orders according to restaurant & recipe standards
-Food Prep
-Resolve customer issues and conflicts
JCPenney
Part-time Seasonal Cashier / Sales Associate (November 2015—January 2016)
Location: Des Peres, Mo.
Duties
-Greeting & assisting customers with needs and concerns
-Ringing customers out at register
-Completing returns
-Stocking & organizing products on the floor
EDUCATION
GED obtained through Forest Park Community College, 2015.
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