Postal Service Travel Agent counselor call center
Resume:
Cassandra Mitchell Mobile: 678-***-****
P.O. BOX 821 Emergency: 404-***-****
HAMPTON, GA 30228 Email: aduvbe@r.postjobfree.com
JOB POSITION: Travel Agent
Experience:
Fulton County Health and Wellness – Atlanta, GA
Outreach Worker for Health Check – 2/2008 to 03/2019
Conduct outreach activities, greeting and screening customers seeking services, conducting program eligibility and assessment, identifying community resources, providing information and referral services, providing advocacy and emergency services.
Complete participant records and M/M documentation, information, referral, and survey logs.
Responsible for weekly and monthly reports. Daily Home Visits.
Emergency preparedness tech training for Fulton County.
Fulton County Health and Wellness – Atlanta, GA
Breastfeeding Counselor – 05/2005 to 02/2008
Counsel and train WIC pregnant and breastfeeding mothers by telephone, clinic setting, home or hospital visits.
Provide information and support to new mothers
Collect and maintains caseload of WIC clients and keep periodic contacts with all clients assigned.
Responsible for all contact and weekly activity reports.
Conduct breastfeeding classes to help mothers to overcome common barriers and concerns.
Carlson Wagonlit Travel – Bellsouth – Atlanta, GA
International/Domestic Executive Travel Agent – 05/1999 to 09/2002
Process accounting reports in excel for onsite employees.
Make all domestic and international travel arrangements for Executives on the
Bellsouth account.
Prepare and submit passport/visa applications.
Create in Worldspan reservation system database for airlines, cars and hotels.
Negotiate discounts and work closely with vendors for business events.
Keep accurate inventory ticket stock, and monthly reports in Microsoft programs.
Monitor foreign security advisories.
World Travel Partners – Bellsouth – Atlanta, GA
Domestic Travel Agent – 11/1996 – 05/1999
Work in large inbound travel call center for Bellsouth employees.
Create database travel records in Worldspan computer system for airlines, hotels, cars.
Perform quality control on internet reservation system.
Issue refunds, credit vouchers.
Resume continued pg.2
Cassandra Mitchell
U.S. Postal Service – Savannah, GA
LSM Operator, ADHOC Clerk, Training Monitor – 7/1986 to 03/1996
Process all letters, bulk, and registered mail.
Trained employees in schematic computerized coding.
Keep accurate performance test records.
Record QA and report inaccurate data at all postal locations and trouble shoot those problem areas.
Work closely with superiors in monitoring quality control reports.
Attend Supervisor and Leadership training.
Education/Training
MLS Realty School – Real Estate Agent – 1/2004 – Qualify for State Board
ACT – Atlanta, GA– Travel Agent/Caribbean Destination Specialist – 11/1996 – Certificate
U.S. Postal Service – Savannah, GA – Supervisor Training – 07/1988 – Certificate
Savannah State College – Savannah, GA – Liberal Arts - 1988 to 1989 – Classes
State University of NY – Brooklyn, NY – 1977 to 1978 – Business Secretary
References
Michelle Perry-Walthour / Retired Co-Worker 404-***-****
Marquesa Swarn / Retired Co-Worker 770-***-****
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