Nicole Johnson

Allentown, PA *****

aduv9g@r.postjobfree.com

610-***-****

Customer Service Representative

Aston Carter/Geisinger - Danville PA

August 2022 to December 2022

Responsibilities:

Responsible for processing and completing electronic and paper applications using Approval and Tower systems for existing Geisinger Gold members who were changing plans and members who were newly enrolling in GHP plans. Making outbound calls to members, Brokers, and other programs when necessary information needs verification. Utilizing systems such as CMS, Panviva, and USPS to ensure all information processed is correct and accurate. Clerical Support Specialist

Lincare Holdings Inc. - Clearwater, FL

June 2021 to June 2022

Responsibilities:

Obtain chart notes and med list from our EMR system or to contact the Doctor's office to obtain these for the patient that is requesting medical supplies and medications. Verify if Assignment of Benefits is attached to the patient's account. Verify Doctor information, patient information, insurance information, chart notes, med list, diagnosis, and billing using AS400. Contact the Doctor's office to discuss the patient's need and send RX. Enter in the system a Follow up Date if Rx Order is not obtained from the office. In put into system all that occurred on the patient's account and if RX Order is received, pass to the Final Verifications Team. Patient Representative

Insight Global/Coordinated Health - Allentown, PA

September 2020 to January 2021

Responsibilities:

Made inbound and outbound calls to patients to schedule appointments for Doctors in various locations in Pennsylvania as well as Physical Therapy offices for inpatient care and outpatient care. Also Scheduled appointment time, date and locations within Epic system. Updated patient information, insurances, view patients chart within Epic system. Sent messages to Doctor's, Physician Assistant, clinical and clerical staff via Epic system. Made outbound calls to the Imaging, Surgical and Nursing staff department for patients regarding patient medications or refills and questions about their condition.

l Transferred calls to proper departments for given situations or requests made from the patients.

Call Center Collections Agent

Iqor/Merck - Bethlehem, PA

April 2018 to August 2019

Responsibilities:

Made inbound/outbound calls to customers regarding past due orders on business accounts. Inputted and updated notes into Synergy via Data Entry. Replied to customer's concerns via email, fax, print out or scan in business and

invoice statements.

Data Entry Operator/Data Analyst

Temp Poole Inc. - Bethlehem, PA

October 2016 to April 2018

Responsibilities :

Utilizing Verify It and KTA System to process highly confidential car title, medical and tax information. Analyzed Medical information on documents to determine the classification type and viewed tax documents to determine forms validity. Data Entry Clerk

Robert Half /Cross America Partners - Bethlehem, PA March 2014 to October 2016

Responsibilities :

Processed orders from gas companies

Made adjustments to spreadsheets and to match them according to the gas company’s orders. Filed paperwork according to State locations presented on Excel spreadsheet. Data Entry Processor

Office Team /Cigna Health Care - Bethlehem, PA

October 2013 to March 2014

Responsibilities :

Processed information for individuals requesting health coverage Used various programs and search engines to verify information Generated, formatted and printed letters using Microsoft Word. Call Center Agent/Data Entry Clerk

Synchronoss/Manpower/CoWorx - Bethlehem, PA

August 2008 to October 2013

Responsibilities :

Assisted customers with transferring numbers from one service provider to AT&T. Processed customer orders and

Correspond via email addressing customer issues and concerns. Made inbound calls as well as updated the total numbers for daily reports. Data Entry/Image Operator

Temp Poole Inc. - Bethlehem, PA

March 2008 to July 2008

Responsibilities :

Processed Tax applications through the computer system. Pulled batches/files for review from storage. Moved mail trays within the department and warehouse. Arranged files in alphabetical and numerical order.

Data Entry Clerk

Snelling Staffing /Data Reduction Systems - Union, NJ April 2007 to October 2007

Responsibilities :

Input Legal and Medical documentation into the computer system. Arranged Files in Alphabetical, Numerical and Color coded order. Education

Associate's degree in Medical Assistant

Lincoln Technical Institute-Union - Union, NJ

June 2006 to March 2007

High school diploma

Technology Highschool - Newark, NJ

September 1999 to June 2003

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