Customer Service Operations Manager

STUART AUCOIN

* ******** *****, ******, ********* 70065 · 504-***-****

******.******@******.***

WORK EXPERIENCE

JAN 2022-OCT 2022

IMMUNOTEK

MANAGER OF FIELD OPERATIONS

•Provide oversight in production, quality, and efficiencies at the direction of the director of operations.

•Set and attain goals with management, quality, and training teams to meet company initiatives and supply needs.

•Ensure quality customer service and respond to corrective and preventative action.

•Collaborate with regional directors to ensure center visits are specific in definition and task oriented for completion.

•Share yield and production initiatives with business unit and individual centers to provide baselines and trends.

•Certified NexSys technician for multiple centers.

June 2010-Nov 2021

Octapharma

REGIONAL DIRECTOR

•Provided oversight in production, quality, and costing of multiple plasma collection units.

•Responsible for hiring, discipline, performance, leadership, and coaching leadership teams.

•Set and attained goals with management, quality, and training teams to meet company initiatives and supply needs.

•Ensured quality customer service and responded to corrective and preventative action.

•Provided oversight of external and internal FDA, OSHA, QPP, Ages, CLIA, and DHH audits including, but not limited to planning, hosting, and responding to any findings or recommendations.

•Opened plasma units from the ground up including hiring, training, mentoring, and setting workplace culture.

•Utilized the “Plan, Do, Review” model to standardize, improve, sustain, and improve business standards.

•Measuring to monitor and maintain quantity, quality, costs, employee morale, and special projects.

June 2007 June 2010

International Bio Resources

Regional Manager

•Responsible for daily operations.

•Responsible for performance evaluations, team scheduling, managing team member goals, and center costs.

•Oversaw donor center staff and operations including production and quality compliance.

•Acted as a liaison with all corporate functions to ensure center compliance and performance.

•Maintained a thorough understanding of state and federal regulations to ensure facility compliance.

•Complied with federal, state, local, and company-specific regulations related to quality of product, employee and donor safety, and the proper performance of day-to-day activities.

EDUCATION

1984-1988

BUSINESS ADMINISTRATION, LOUISIANA STATE UNIVERSITY

MILITARY EXPERIENCE

1986-1995

US ARMY NATIONAL GUARD, 769TH ENGINEER BATTALION

Construction Sergeant

Honorable Discharge

SKILLS AND TRAINING

NexSys PCS Certification

Leadership and development

Production

Auditing and compliance

Multi-Unit Leadership Training Sullivision.com

LEADERSHIP SKILLS

Hands-on leader

Transparency that provides trust with team members

Lean Manufacturing

Process Improvement

Quality Assurance

Microsoft Office products

Intermediate Project Planning

Organized and detail oriented

Frequent communication and feedback to improve work productivity, quality, and to reduce costs

Ability to communicate with all levels of staff and management/bond with employees to motivate work teams

Ability to train and be trained to produce predictable and consistent products

Understanding final product standards to improve production efficiencies, quality, and costs

Self-awareness and in-tune with workplace changes

Mentor to managers and employees

ACTIVITIES

Running, biking, golfing

REFERENCES AVAILABLE UPON REQUEST

2

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