roberto ippolito

CONTACTS

Work experiences

education

Customer Service Representative

Phone: +39-340-**-**-***

Email: aduv70@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/robertoippolito/ Organizing and promoting PR events

Editing and updating promotional material and publications (brochures & social media posts) Seeking out sponsorship opportunities

Assistant, Minimalismi, Napoli, Italy, 2006 - 2010 Customer support and assistance for various campaigns Issue order by warehouse

Technical support and troubleshooting

Back office activities

Data Entry, T-Shirt Makers srl, Pozzuoli, Italy, www.tshirtmakers.it, 2011 - 2014 Serving customers by meeting their needs (up selling, cross selling) and reaching prospective customers

(cold calling)

Recording the content of conversation and proposing actions to provide a clear trail Contacting existing customers to discuss problems and find suitable solutions Establishing and developing good relations with teammates to achieve sales goals Customer Service, New Call for Mediasom srl, Naples, Italy, 2016 - present University of Naples Federico II, Naples, 2018

Department of Economics, Management, Institutions

Master's Degree in Business Economics, course aimed at Quality and Innovation Management, with a thesis on Sharing Economy, achieved with a grade of 102/110

University of Naples Federico II, Naples, 2014

Department of Economics, Management, Institutions

Bachelor's Degree in Business Administration achieved with the result of 82/110 skills

Digital

Microsoft Office package

CRM software

Saleforce software

My experience in Customer Service fostered my communication skills and provided me with a solid experience which makes me able to find proper and efficient solutions tailor made for my clients. Furthermore, I also matured a valuable experience in Sales which is another career path of great interest to me.

Languages

Italian: mother tongue

English: intermediate

Interpersonal

Excelent problem solver

Focus on the objectives

Self-management