Customer Service Store Manager
Resume:
Jan **** - Current
Rebecca D. Barnes
Professional Summary
Dedicated result-driven manager with over 10 years combining management and customer service experience with diverse background. Motivated leader with strong organizational and prioritization ability. Able to learn new tasks quickly and proficient. Success at working individual or team environment. Outgoing and superb interpersonal and people skills. Represent establishment with friendly, professional demeanor at all times. Skills
Administration and Management Customer and Personal Service Critical Thinking Complex Problem Solving
Judgment and Decision Making Time Management
Sales and Marketing Education and Training
MS Office, Word, Excel, PowerPoint Bookkeeping & Debt Collection Accounts Payable
Experience
Assistant Community Manager
Village West Apartments - Auburn, AL
Assist with marketing new residents with fresh and creative promotions to attract individuals and families.
Manage and ensure that all rents are collected when due and posted in Yardi. Prepare and perform evictions and delinquent rents. Ensure all leases files are complete and executed properly. Maintain positive attitude with all residents, handle issues as they arise. Inspect property on a regular basis; verifies condition of vacant units. Assist with invoices and account payables.
Manage daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Update records with current information for effective business recordkeeping. Complete Fair Housing courses to be in compliance with new laws. Insurance Agent
Southern Harvest Insurance Agency - Auburn, AL
Perform administrative tasks, such as maintaining records and handling policy renewals. Select company that offers type of coverage requested by client to underwrite policy. Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, and home. Develop marketing strategies to compete with other individuals or companies who sell insurance.
Attend meetings, seminars and programs to learn about new products. 703 Kilgore Ave., Opelika, AL 36801
*******@*****.***
Mar 2006 - Jan 2015
Jul 2004 - Mar 2006
Oct 2000 - Oct 2002
Jul 2021
Jul 2010
Store Manager
LoanMax - Columbus, GA
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Approved loans up to $5000.
Increased revenue goals by 30% securing repeat business. Decreased bad debt by 20% using effective collection activities. Customer Service
Advance America - Phenix City, AL
Confer with customers by telephone or in person to provide information about products or services.
Process and approved loans up to $500.
Manage large sums of cash and cash drawer.
Read source documents such as canceled checks, and enter data in specific data fields using computer.
Decrease delinquent debt using effective collection activities. Insurance Agent
Liberty National Life Insurance - Opelika, AL
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
Develop marketing strategies to compete with other individuals or companies who sell insurance.
Advise counsel and beneficial solutions on financial security. Education
Bachelor of Science : Psychology
Troy University - Phenix City, AL
Associate of Arts : General Education
Troy University - Phenix City, AL
Additional Information
Personal Lines License, December 2015-current
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