Ellen Greenberg

Objective

To secure a position with a company which will allow me to be a team player, or work independently in a fast past environment

Experience

EVO Merchant Services - Melville, NY 2005 - 2022

Chargeback Case Analyst

• Responsible for extending positive service to each Merchant and Alliance Partner.

• Ensure that Visa/Mastercard/Discover/American Express operating regulations are always adhered to regarding Chargebacks and Risk related issues.

• Offering one and done service to Merchants and Alliance Partners to best guide them with their Chargeback and Risk related cases.

• Resolving Chargeback cases in a quick and proficient manner with minimal errors.

• Assisted with Training new products and services to management and a staff of 15-20 employees.

JP Morgan Chase Bank - Hicksville, NY 1994 - 2004

Customer Service Team Lead - Cardmember Services - (1994 – 2004)

• Increased representative productivity for customer satisfaction.

• Facilitated various types of corporate training for upper management, supervisors, and representatives.

• Provided supervisor coverage for approximately 15-20 representatives Fraud Analyst - Cardmember Services - (1991 – 1994)

• Assisted in developing program to recognize fraudulent trends on credit card accounts.

• Analyzed data and contacted cardholders with potentially fraudulent address changes.