Postal Service Customer
Resume:
Krysta Ellestad
Contact
Deforest WI 53532
**********@*****.***
Objective
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Education
BRHS
Birch Run, MI
Graduated with honors in 2003
Experience
May 2013-Present
Customer Service Supervisor • United States Postal Service
Developed new hires by coaching and evaluating performance.
Collaborated with senior leadership to coordinate operations and drive improvement.
Supervised direct reports and enforced adherence to established procedures and deadlines.
Maintained accurate payroll records and submitted to accounting for processing.
Addressed and mediated employee grievances and coordinated meetings with union representatives.
Key Skills
Office Management
Staff training
Continuous improvement
Policy Enforcement
Time Management
Verbal and written communication Handling escalations
Clerical support
Leadership
Communication
20 years of customer service experience leading to the development of excellent oral and written communication skills. Expertise at both customer and inner office communication.
References
Available Upon Request
Contact this candidate